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Time Warner Cable Must Pay $229,500 to One Woman for Excessive Robocalling

posted by cmn32480 on Wednesday July 08 2015, @06:37PM   Printer-friendly
from the fighting-the-most-hated-industry dept.

An Anonymous Coward writes:

The Guardian gives us an article about one woman fighting back against the ever more invasive robocall.

Many people dislike receiving robocalls. Araceli King disliked receiving 153 of them from a single company.

Time Warner Cable Inc must pay the insurance claims specialist $229,500 for placing 153 automated calls meant for someone else to her cellphone in less than a year, even after she told it to stop, a Manhattan federal judge ruled on Tuesday.

King, of Irving, Texas, accused Time Warner Cable of harassing her by leaving messages for Luiz Perez, who once held her cellphone number, even after she made clear who she was in a seven-minute discussion with a company representative.

The calls were made through an "interactive voice response" system meant for customers who were late paying bills.

The article doesn't say if Luiz Perez paid his bill yet.

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  • (Score: 1, Flamebait) by e_armadillo on Wednesday July 08 2015, @06:39PM

    by e_armadillo (3695) on Wednesday July 08 2015, @06:39PM (#206563)

    Uhhhm, besides Time Warner, who really give a shit?

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  • (Score: 3, Touché) by Tork on Wednesday July 08 2015, @06:41PM

    by Tork (3914) Subscriber Badge on Wednesday July 08 2015, @06:41PM (#206565)
    ummmm ummm ummm????? umm anybody who gets robocalls? humm?
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    • (Score: 1, Flamebait) by Tork on Wednesday July 08 2015, @08:14PM

      by Tork (3914) Subscriber Badge on Wednesday July 08 2015, @08:14PM (#206593)
      My post wasn't flamebait if the post I wasn't responding to isn't.
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      • (Score: 0) by Anonymous Coward on Wednesday July 08 2015, @08:20PM

        by Anonymous Coward on Wednesday July 08 2015, @08:20PM (#206597)

        You is a poopyhead.

        • (Score: 3, Informative) by Tork on Wednesday July 08 2015, @08:28PM

          by Tork (3914) Subscriber Badge on Wednesday July 08 2015, @08:28PM (#206598)
          The joke's on you. My being a poopyhead is a fact!
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    • (Score: 2) by e_armadillo on Wednesday July 08 2015, @08:28PM

      by e_armadillo (3695) on Wednesday July 08 2015, @08:28PM (#206599)

      sorry, I just meant who cares if he paid the bill . . .

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      "How are we gonna get out of here?" ... "We'll dig our way out!" ... "No, no, dig UP stupid!"

      • (Score: 3, Informative) by Tork on Wednesday July 08 2015, @08:44PM

        by Tork (3914) Subscriber Badge on Wednesday July 08 2015, @08:44PM (#206604)
        That little detail is a use-case for their system. It is an interesting detail if you've ever been a TWC customer. A coupla years ago their automated system decided to double-bill me for several months before they noticed. Why? Because I moved apartments and the ninny that set up the move, instead of having one account for me, decided to create a second account. The first was never closed, even though I only had *one* cable modem and had no physical way to actually have service twice. Their system is horribly designed and maintained and this is yet another example of it.

        Did he pay it? If yes, then their system wasn't designed properly. If no, then their customer service agents aren't doing their job properly and that could possibly be a design issue as well. Did he need to be mentioned by name? No but proving that she is not the same customer their system is calling answers an obvious question about the predicament.
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  • (Score: 0) by Anonymous Coward on Wednesday July 08 2015, @06:48PM

    by Anonymous Coward on Wednesday July 08 2015, @06:48PM (#206567)

    Well no that i know its possible to win harassment against these companies, I'll be talking to fido (canadian cell phone carrier) about finally leaving me the fuck alone

    • (Score: 0) by Anonymous Coward on Wednesday July 08 2015, @07:13PM

      by Anonymous Coward on Wednesday July 08 2015, @07:13PM (#206572)

      You mean your lawyer will win a case against your phone company, and you will pay your lawyer more than the amount of the unpaid bill.

      • (Score: 2) by Tork on Wednesday July 08 2015, @07:16PM

        by Tork (3914) Subscriber Badge on Wednesday July 08 2015, @07:16PM (#206573)
        No, you won't.
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