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posted by cmn32480 on Wednesday July 08 2015, @06:37PM   Printer-friendly
from the fighting-the-most-hated-industry dept.

An Anonymous Coward writes:

The Guardian gives us an article about one woman fighting back against the ever more invasive robocall.

Many people dislike receiving robocalls. Araceli King disliked receiving 153 of them from a single company.

Time Warner Cable Inc must pay the insurance claims specialist $229,500 for placing 153 automated calls meant for someone else to her cellphone in less than a year, even after she told it to stop, a Manhattan federal judge ruled on Tuesday.

King, of Irving, Texas, accused Time Warner Cable of harassing her by leaving messages for Luiz Perez, who once held her cellphone number, even after she made clear who she was in a seven-minute discussion with a company representative.

The calls were made through an "interactive voice response" system meant for customers who were late paying bills.

The article doesn't say if Luiz Perez paid his bill yet.


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  • (Score: 2) by e_armadillo on Wednesday July 08 2015, @08:28PM

    by e_armadillo (3695) on Wednesday July 08 2015, @08:28PM (#206599)

    sorry, I just meant who cares if he paid the bill . . .

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  • (Score: 3, Informative) by Tork on Wednesday July 08 2015, @08:44PM

    by Tork (3914) Subscriber Badge on Wednesday July 08 2015, @08:44PM (#206604)
    That little detail is a use-case for their system. It is an interesting detail if you've ever been a TWC customer. A coupla years ago their automated system decided to double-bill me for several months before they noticed. Why? Because I moved apartments and the ninny that set up the move, instead of having one account for me, decided to create a second account. The first was never closed, even though I only had *one* cable modem and had no physical way to actually have service twice. Their system is horribly designed and maintained and this is yet another example of it.

    Did he pay it? If yes, then their system wasn't designed properly. If no, then their customer service agents aren't doing their job properly and that could possibly be a design issue as well. Did he need to be mentioned by name? No but proving that she is not the same customer their system is calling answers an obvious question about the predicament.
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