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posted by janrinok on Sunday July 12 2015, @11:09PM   Printer-friendly
from the screening-screens dept.

Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
...
A website called "Staingate" has been set up by a group unhappy with Apple's response.

Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.

A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.

Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.

People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?


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  • (Score: 3, Interesting) by Rich on Monday July 13 2015, @01:30AM

    by Rich (945) on Monday July 13 2015, @01:30AM (#208290) Journal

    Nothing new. I keep a Titanium G4 Powerbook to test certain legacy issues for a customer and these had awfully flawed screen hinges. By now, they must have broken on virtually every of these. Mine (i keep a spare) have a broken hinges, too.

    That caused some unrest back in the day because Apple said, "well if you violently break the metal of your computer, it's not covered by our warranty". There's a story online where they wanted someone to pay like 1200 USD for a replacement screen (because they're glued in).

    Did anyone ever get to make replacements for those? I'd like to have some, but haven't found any so far. And I don't want to spend three times the value of the computer for a second hand one that has been butchered out of a trashed machine (which I have seen being offered).

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  • (Score: 2) by TheRaven on Monday July 13 2015, @09:02AM

    by TheRaven (270) on Monday July 13 2015, @09:02AM (#208380) Journal
    I had the hinges snap on a G4 PowerBook (1.67GHz - one of the later ones) when it was one month away from the end of the three-year warranty. Apple replaced it for free without any complaints.
    --
    sudo mod me up