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Apple Users Angered Over Screen Damage

posted by janrinok on Sunday July 12 2015, @11:09PM   Printer-friendly
from the screening-screens dept.

Phoenix666 writes:

Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
...
A website called "Staingate" has been set up by a group unhappy with Apple's response.

Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.

A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.

Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.

People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?

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  • (Score: 2) by wantkitteh on Monday July 13 2015, @02:16AM

    by wantkitteh (3362) on Monday July 13 2015, @02:16AM (#208313) Homepage Journal

    I got two culprits for that. 1) Pressure damage to the anti-reflective coating. 2) Exposure to rapidly varying temperatures de-laminating the layers of the screen.

    Also, quote from the BBC website: "One Macbook repair specialist indicated that this was not a common problem."

    Diagnosis: A rare, semi-abusive usage pattern combined with double standards in laptop fault reporting and OMGZ!!1! mah Appl3 ain't indestructiblz! RIP0FFREFUNDCLASSACTIONARGHH!!!1!!! equals yet another storm in a tea-cup. Nothing to see here, move along.... wipe the rapid foam from the carpet before it stains, bunch of animals in this town.

    Starting Score:    1  point
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  • (Score: 2) by snick on Monday July 13 2015, @02:13PM

    by snick (1408) on Monday July 13 2015, @02:13PM (#208498)

    Diagnosis: A rare, semi-abusive usage pattern

    Blame the users? You must work for Apple.

    U R HOLDING IT RONG!

    That said. It could be abuse. it could be overheating. It could be defects with the glue. It could be contamination during manufacture...

    And yeah, I _do_ expect more from my MacBook than I would from a sub $400 laptop. Is this surprising?

    • (Score: 2) by wantkitteh on Monday July 13 2015, @04:51PM

      by wantkitteh (3362) on Monday July 13 2015, @04:51PM (#208558) Homepage Journal

      I work cross platform support - Windows, Linux AND Mac. The iPhone antennae issue is actually one of the very few occasions when Apple have really designed their hardware with a major flaw in it. I've never owned an iPhone because I found the iPhone 4's sharp edges uncomfortable to hold against my head, quickly getting sweaty in extended phone calls. However, when 2,500 cases pop up across 16.3million Macs sold in 2013 [macworld.com], the apparent "worst-affected year", what kind of person would think a failure rate of 0.015% was a systemic issue with the manufacture or a design fault and try and make a big thing of it? We're looking at ignorance, self-entitlement, some kind of feedback amplification caused by these extremely isolated people getting together online... or someone trying to make some money out of the coverage about "APPLE SCREWS UP AGAIN!!!11!! ARGHH!! BIGTIME!!!!!1*£(!! honist"