Stories
Slash Boxes
Comments

SoylentNews is people

posted by janrinok on Sunday July 12 2015, @11:09PM   Printer-friendly
from the screening-screens dept.

Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
...
A website called "Staingate" has been set up by a group unhappy with Apple's response.

Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.

A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.

Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.

People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?


Original Submission

 
This discussion has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 3, Touché) by Hairyfeet on Monday July 13 2015, @07:30AM

    by Hairyfeet (75) <{bassbeast1968} {at} {gmail.com}> on Monday July 13 2015, @07:30AM (#208367) Journal

    If a company fucks ME over? I no longer do business with that company, period the end. When Nvidia burned me with Bumpgate, guess what? No more Nvidia hardware was bought, same thing when MSI outright lied on their specs and said certain CPUs were compatible with their boards when they were not. Hell I will even boycott a company on general principle, such as I did when it came out Intel was bribing OEMs and rigging benchmarks (the latter of which they do to this very day) so they could push the shitastic P4s which i instantly shitcan the second one crosses my workbench.

    So if you continue to buy the products even after the company screws you out of hundreds of dollars like in TFA? Then you sir/madam are an idiot that deserves to be fleeced! Voting with our dollars is the most powerful tool a consumer has and when you refuse to use that tool? You are making things worse for everybody, you suck please go away. For examples of how powerful that tool is just look at 2 recent MSFT products, Windows 8 and XB-One. In both cases they were trying to push changes that were good for their bottom line but which fucked the consumer, the consumers said " We won't take it, we'll go elsewhere" and when sales and pre-orders dried up and blew away like a fart in the breeze? The company changed direction. Now imagine how much worse things would be if instead those consumers showed iDrone loyalty and refused to stop buying no matter how badly MSFT fucked them...what do you think would have happened? Not only would MSFT have kept and even upped their douchebag behavior but companies like Sony and Google would have said "Hey people will take that shit and buy like good little sheep, we should get in on that" and you would have had the competition following MSFT's lead and computers and consoles would be nothing now but only usable when online DRM boxes!

    If you don't stand up for yourself, refuse to take shitty corporate behavior and instead come crawling back for more? Then I'm sorry but I hope Apple fucks them out of every dime they can for their next iShiny fix, because they really are nothing but living examples of this oatmeal cartoon [theoatmeal.com].

    --
    ACs are never seen so don't bother. Always ready to show SJWs for the racists they are.
    Starting Score:    1  point
    Moderation   +1  
       Flamebait=1, Interesting=1, Touché=1, Total=3
    Extra 'Touché' Modifier   0  
    Karma-Bonus Modifier   +1  

    Total Score:   3  
  • (Score: 2) by wantkitteh on Monday July 13 2015, @09:16AM

    by wantkitteh (3362) on Monday July 13 2015, @09:16AM (#208387) Homepage Journal

    Perfect example of Apple rage. Can't see past the fact that any tiny mistake Apple make gets them hauled over the coals in the press, yet every other laptop/phone/whatever manufacturer in the world has just as many problems (if not more) yet they rarely get taken to task like this latest storm-in-a-teacup. 2,500 reports and it makes the front page of every tech news site and blog on the 'net, yet Acer recalled 22,000 laptops in March and no-one gave a shit. Double standards much?

    • (Score: 0) by Anonymous Coward on Monday July 13 2015, @10:17AM

      by Anonymous Coward on Monday July 13 2015, @10:17AM (#208399)

      More like double pricing. If your product costs more, it had better have less problems and better design.

      Which is not happening with apple, hence the complaints. Is it really so complicated?

    • (Score: 2) by Phoenix666 on Monday July 13 2015, @11:30AM

      by Phoenix666 (552) on Monday July 13 2015, @11:30AM (#208405) Journal

      I hesitated to submit the story because anything about Apple tends to stir up a storm, but the screen damage that was pictured really would affect my productivity if I had that machine, which is quite different from the people who complain about wear patterns on the keyboard because they type on it or something.

      Apple products do also tend to cost more than PCs (if we're talking about computers) or Android (if we're talking phones or tablets). People pay more attention to their missteps accordingly. Sure that may annoy owners of Apple products because they have invested more money and emotion into those objects than people who buy cheaper analogs as commodities. But I suspect that part of them also craves the attention, even when it's negative.

      --
      Washington DC delenda est.
      • (Score: 3, Interesting) by wantkitteh on Monday July 13 2015, @02:10PM

        by wantkitteh (3362) on Monday July 13 2015, @02:10PM (#208497) Homepage Journal

        I'm not denying it's a problem, but the scale of the problem simply doesn't justify the amount of coverage or animosity this "story" is getting. Also, the "Apple is more expensive" line is just ridiculous. Many PC laptop manufacturers make machines that are just as expensive with the same quality expectations and same kind of problems - if not worse. Lenovo's Thinkpad X1 Carbon is a decidedly bad deal against the Macbook Pro Retina, yet without an Insert key on it's keyboard, it intentionally renders quite the list of software unusable [digitaltrends.com], not to mention QC issues with the basic assembly. Then there's the Alienware 15 - nice powerful system, base spec for the same-ish price as the mid-build Macbook Pro Retina, doesn't come with an SSD as standard, yet users who have issues with loose internal wiring and screws rattling around inside after poor assembly workmanship [reddit.com] just shrug it off and don't start class-action lawsuits just so they can grab the headlines that they're sueing Apple.

        tl;dr - article is feeding troll-bait lawsuit wherever it appears, not just here

        • (Score: 1, Troll) by Hairyfeet on Monday July 13 2015, @08:32PM

          by Hairyfeet (75) <{bassbeast1968} {at} {gmail.com}> on Monday July 13 2015, @08:32PM (#208637) Journal

          Oh quit making fucking excuses for douchebag corporate behavior! If 5% of the computers I sell have a flaw that renders them unusable and I don't make it right? Then I AM FUCKING THE CONSUMERS who got stuck with the bad units and DESERVE to be bombed in the press and have my business trashed!

          The facts are simple and they are 1.- A percentage of their screens has a flaw that makes them crap out, 2.- They are not making it right and sticking their customers with THEIR shitty parts. I'm sorry but its THEIR problem NOT the consumers and they should have to pay every red cent of repair! Do you honestly see any other company pulling this kind of obvious douchey behavior? Know why Apple does it? Because they know their iDrones will buy no matter how badly they fuck them over! When you refuse to use the power of voting with your wallet the company takes you for granted...and why shouldn't they? You'll take what you are given, make excuses when they fuck you over, and happily line up like a good iDrone for their latest kit because you "think different". Say what you want about MSFT and Google but I've never seen any other corp so blatantly fuck customers over with high dollar junk like Apple does, not even close.

          --
          ACs are never seen so don't bother. Always ready to show SJWs for the racists they are.
          • (Score: 2) by wantkitteh on Monday July 13 2015, @08:54PM

            by wantkitteh (3362) on Monday July 13 2015, @08:54PM (#208647) Homepage Journal

            5%? More like 0.015%. And no, the cause of the issue hasn't be established by anyone yet. Whatever, you're clearly beyond reason on this issue. Jump to your biased bullshit conclusions and rant quietly in the corner where you won't bother the adults please.

            • (Score: 0, Troll) by Hairyfeet on Tuesday July 14 2015, @10:43AM

              by Hairyfeet (75) <{bassbeast1968} {at} {gmail.com}> on Tuesday July 14 2015, @10:43AM (#208812) Journal

              I don't give a rat's ass if its 0.00015%, a corp the size of Apple making such huge profits per unit should be making that shit right, NOT fucking over their customers! Do you think if even 1% of the PCs I sold had an obvious hardware flaw like that I'd go "Oh well sucks to be you"? Not a chance in hell because its my reputation on the line and I stand behind the units I sell! I'm damned proud of the fact I have units pushing the decade mark still in service because I choose quality parts when I build a system so that they last!

              And again can you show me ANY other company that tried this douchebag shit that didn't get roasted for it? Did you see anybody defending HP when their "fix" for the bumpgate laptops was turn the fans to 100% to try to get them to last just past the warranty? I'm sorry but iDrones deserve everything they get because they refuse to use the power of voting with their wallet. Need I remind you of "you're holding it wrong" or all the cartoons of early iPhone 5 users tethered to outlets because the batteries were shit? Apple has fucked their customers several times in the past without penalty because they know iDrones won't leave because its like Air Jordans, its strictly a status object, and ever since Steve died their service? Been going to shit too, just ask those that have a first gen MacBook Air that have tried getting them serviced. I ended up having to find a guy halfway across the state that does nothing but strip old MacBooks to salvage parts to get one of my doctor clients Air serviced because despite the thing costing over $3K guess what?Apple doesn't service them anymore, they tell you "Sorry we don't fix them, want to buy a new one?".

                I have ZERO sympathy for somebody that gets screwed by a corp and comes back for more, I hope every single person that gets burned by these shit screens dumps Apple and tells everyone that will listen how Apple fucked them over, only if enough people say "I won't accept this" will Apple change its ways, but sadly if there is one thing I've seen over the years living next to a hipster filled college its that like Air Jordans as long as Apple has celebs like Colbert plugging iPad [youtube.com] its never gonna change, the iDrones will lap it up and defend any bad behavior.

              --
              ACs are never seen so don't bother. Always ready to show SJWs for the racists they are.
              • (Score: 1) by wantkitteh on Tuesday July 14 2015, @11:57AM

                by wantkitteh (3362) on Tuesday July 14 2015, @11:57AM (#208835) Homepage Journal

                Once again, you're proving the point I've been making all along while continuing to mis-understand the point.

                Firstly, The iPhone 5 battery issues were, again, a very small percentage of units shipped and Apple covered repairs [apple.com] under the 3-year warranty. The "grip of death" resulted in Apple offering 25million customers free cases or vouchers if they'd already bought them. Hardly the act of a company "fucking it's customers over".

                Secondly, other companies screw up like this all the time, but they DON'T get roasted for it. The only recent example of a company actually getting taken to task for messing up was Lenovo deliberately installing malware on all it's computers. However, at the same time, no-one picked up 'the big story' that they've been shipping laptops with defective keyboards for years. You see hateful idiots like you posting rants that "Lenovo customers are idiots and deserve everything they get when they let those pricks fuck them up the arse!", pushing some screwed up unrealistic zero fault tolerance double standard on to a company they just don't like for no good reason. Feeling good in your little cocoon of misplaced rage over there?

                • (Score: 2) by Hairyfeet on Tuesday July 14 2015, @12:39PM

                  by Hairyfeet (75) <{bassbeast1968} {at} {gmail.com}> on Tuesday July 14 2015, @12:39PM (#208856) Journal

                  Lenovo DID get roasted for it, with many sites recommending avoiding their products, and again you are ignoring the fact that Apple has refused to repair these units and therefor sticking their customers with several hundred in repair bills for something which is obviously a hardware issue!

                  But if you continue to buy from a company that screws you? You deserve what you get. I refuse to buy from companies that fuck me over and thanks to that bit of common sense I get to enjoy systems that last so long they end up being passed through so many hands I end up losing track. I found out recently my PC from 2003 was owned by the checkout girl of the local market, still running after a dozen years and who knows how many hands.

                  If you want to make excuses for bad corp behavior? Go right ahead, a fool and their money and all that.

                  --
                  ACs are never seen so don't bother. Always ready to show SJWs for the racists they are.
          • (Score: 1, Troll) by aristarchus on Monday July 13 2015, @10:04PM

            by aristarchus (2645) on Monday July 13 2015, @10:04PM (#208668) Journal

            Oh quit making fucking excuses for douchebag corporate behavior! If 5% of the computers I sell have a flaw that renders them unusable and I don't make it right?

            And if 100% of the computers going out of your shop have a fatal flaw, known as "Windows"? Hairy! You have no standing to critique the fanboyism of others!