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posted by janrinok on Sunday July 12 2015, @11:09PM   Printer-friendly
from the screening-screens dept.

Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
...
A website called "Staingate" has been set up by a group unhappy with Apple's response.

Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.

A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.

Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.

People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?


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  • (Score: 2) by wantkitteh on Monday July 13 2015, @08:40AM

    by wantkitteh (3362) on Monday July 13 2015, @08:40AM (#208375) Homepage Journal

    I doubt that's anything to do with not buying Apple products. From the article, 2013 models are worst affected and there are 2,500 cases reported. Apple sold 16.3million Macs in 2013 [macworld.com] - that's a "failure" rate of 0.015%. TFA holds the clue to what's going on - "Phi Chong, a software engineer, told the BBC he has had to replace his screen twice in the last two years .... One Macbook repair specialist indicated that this was not a common problem." What stupid thing are these people doing to their laptops that no-one else does? Steam cleaning them? Using them in saunas? Wiping them down with caustic soda?

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