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posted by janrinok on Sunday July 12 2015, @11:09PM   Printer-friendly
from the screening-screens dept.

Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
...
A website called "Staingate" has been set up by a group unhappy with Apple's response.

Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.

A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.

Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.

People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?


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  • (Score: 2) by Phoenix666 on Monday July 13 2015, @11:30AM

    by Phoenix666 (552) on Monday July 13 2015, @11:30AM (#208405) Journal

    I hesitated to submit the story because anything about Apple tends to stir up a storm, but the screen damage that was pictured really would affect my productivity if I had that machine, which is quite different from the people who complain about wear patterns on the keyboard because they type on it or something.

    Apple products do also tend to cost more than PCs (if we're talking about computers) or Android (if we're talking phones or tablets). People pay more attention to their missteps accordingly. Sure that may annoy owners of Apple products because they have invested more money and emotion into those objects than people who buy cheaper analogs as commodities. But I suspect that part of them also craves the attention, even when it's negative.

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  • (Score: 3, Interesting) by wantkitteh on Monday July 13 2015, @02:10PM

    by wantkitteh (3362) on Monday July 13 2015, @02:10PM (#208497) Homepage Journal

    I'm not denying it's a problem, but the scale of the problem simply doesn't justify the amount of coverage or animosity this "story" is getting. Also, the "Apple is more expensive" line is just ridiculous. Many PC laptop manufacturers make machines that are just as expensive with the same quality expectations and same kind of problems - if not worse. Lenovo's Thinkpad X1 Carbon is a decidedly bad deal against the Macbook Pro Retina, yet without an Insert key on it's keyboard, it intentionally renders quite the list of software unusable [digitaltrends.com], not to mention QC issues with the basic assembly. Then there's the Alienware 15 - nice powerful system, base spec for the same-ish price as the mid-build Macbook Pro Retina, doesn't come with an SSD as standard, yet users who have issues with loose internal wiring and screws rattling around inside after poor assembly workmanship [reddit.com] just shrug it off and don't start class-action lawsuits just so they can grab the headlines that they're sueing Apple.

    tl;dr - article is feeding troll-bait lawsuit wherever it appears, not just here

    • (Score: 1, Troll) by Hairyfeet on Monday July 13 2015, @08:32PM

      by Hairyfeet (75) <{bassbeast1968} {at} {gmail.com}> on Monday July 13 2015, @08:32PM (#208637) Journal

      Oh quit making fucking excuses for douchebag corporate behavior! If 5% of the computers I sell have a flaw that renders them unusable and I don't make it right? Then I AM FUCKING THE CONSUMERS who got stuck with the bad units and DESERVE to be bombed in the press and have my business trashed!

      The facts are simple and they are 1.- A percentage of their screens has a flaw that makes them crap out, 2.- They are not making it right and sticking their customers with THEIR shitty parts. I'm sorry but its THEIR problem NOT the consumers and they should have to pay every red cent of repair! Do you honestly see any other company pulling this kind of obvious douchey behavior? Know why Apple does it? Because they know their iDrones will buy no matter how badly they fuck them over! When you refuse to use the power of voting with your wallet the company takes you for granted...and why shouldn't they? You'll take what you are given, make excuses when they fuck you over, and happily line up like a good iDrone for their latest kit because you "think different". Say what you want about MSFT and Google but I've never seen any other corp so blatantly fuck customers over with high dollar junk like Apple does, not even close.

      --
      ACs are never seen so don't bother. Always ready to show SJWs for the racists they are.
      • (Score: 2) by wantkitteh on Monday July 13 2015, @08:54PM

        by wantkitteh (3362) on Monday July 13 2015, @08:54PM (#208647) Homepage Journal

        5%? More like 0.015%. And no, the cause of the issue hasn't be established by anyone yet. Whatever, you're clearly beyond reason on this issue. Jump to your biased bullshit conclusions and rant quietly in the corner where you won't bother the adults please.

        • (Score: 0, Troll) by Hairyfeet on Tuesday July 14 2015, @10:43AM

          by Hairyfeet (75) <{bassbeast1968} {at} {gmail.com}> on Tuesday July 14 2015, @10:43AM (#208812) Journal

          I don't give a rat's ass if its 0.00015%, a corp the size of Apple making such huge profits per unit should be making that shit right, NOT fucking over their customers! Do you think if even 1% of the PCs I sold had an obvious hardware flaw like that I'd go "Oh well sucks to be you"? Not a chance in hell because its my reputation on the line and I stand behind the units I sell! I'm damned proud of the fact I have units pushing the decade mark still in service because I choose quality parts when I build a system so that they last!

          And again can you show me ANY other company that tried this douchebag shit that didn't get roasted for it? Did you see anybody defending HP when their "fix" for the bumpgate laptops was turn the fans to 100% to try to get them to last just past the warranty? I'm sorry but iDrones deserve everything they get because they refuse to use the power of voting with their wallet. Need I remind you of "you're holding it wrong" or all the cartoons of early iPhone 5 users tethered to outlets because the batteries were shit? Apple has fucked their customers several times in the past without penalty because they know iDrones won't leave because its like Air Jordans, its strictly a status object, and ever since Steve died their service? Been going to shit too, just ask those that have a first gen MacBook Air that have tried getting them serviced. I ended up having to find a guy halfway across the state that does nothing but strip old MacBooks to salvage parts to get one of my doctor clients Air serviced because despite the thing costing over $3K guess what?Apple doesn't service them anymore, they tell you "Sorry we don't fix them, want to buy a new one?".

            I have ZERO sympathy for somebody that gets screwed by a corp and comes back for more, I hope every single person that gets burned by these shit screens dumps Apple and tells everyone that will listen how Apple fucked them over, only if enough people say "I won't accept this" will Apple change its ways, but sadly if there is one thing I've seen over the years living next to a hipster filled college its that like Air Jordans as long as Apple has celebs like Colbert plugging iPad [youtube.com] its never gonna change, the iDrones will lap it up and defend any bad behavior.

          --
          ACs are never seen so don't bother. Always ready to show SJWs for the racists they are.
          • (Score: 1) by wantkitteh on Tuesday July 14 2015, @11:57AM

            by wantkitteh (3362) on Tuesday July 14 2015, @11:57AM (#208835) Homepage Journal

            Once again, you're proving the point I've been making all along while continuing to mis-understand the point.

            Firstly, The iPhone 5 battery issues were, again, a very small percentage of units shipped and Apple covered repairs [apple.com] under the 3-year warranty. The "grip of death" resulted in Apple offering 25million customers free cases or vouchers if they'd already bought them. Hardly the act of a company "fucking it's customers over".

            Secondly, other companies screw up like this all the time, but they DON'T get roasted for it. The only recent example of a company actually getting taken to task for messing up was Lenovo deliberately installing malware on all it's computers. However, at the same time, no-one picked up 'the big story' that they've been shipping laptops with defective keyboards for years. You see hateful idiots like you posting rants that "Lenovo customers are idiots and deserve everything they get when they let those pricks fuck them up the arse!", pushing some screwed up unrealistic zero fault tolerance double standard on to a company they just don't like for no good reason. Feeling good in your little cocoon of misplaced rage over there?

            • (Score: 2) by Hairyfeet on Tuesday July 14 2015, @12:39PM

              by Hairyfeet (75) <{bassbeast1968} {at} {gmail.com}> on Tuesday July 14 2015, @12:39PM (#208856) Journal

              Lenovo DID get roasted for it, with many sites recommending avoiding their products, and again you are ignoring the fact that Apple has refused to repair these units and therefor sticking their customers with several hundred in repair bills for something which is obviously a hardware issue!

              But if you continue to buy from a company that screws you? You deserve what you get. I refuse to buy from companies that fuck me over and thanks to that bit of common sense I get to enjoy systems that last so long they end up being passed through so many hands I end up losing track. I found out recently my PC from 2003 was owned by the checkout girl of the local market, still running after a dozen years and who knows how many hands.

              If you want to make excuses for bad corp behavior? Go right ahead, a fool and their money and all that.

              --
              ACs are never seen so don't bother. Always ready to show SJWs for the racists they are.
      • (Score: 1, Troll) by aristarchus on Monday July 13 2015, @10:04PM

        by aristarchus (2645) on Monday July 13 2015, @10:04PM (#208668) Journal

        Oh quit making fucking excuses for douchebag corporate behavior! If 5% of the computers I sell have a flaw that renders them unusable and I don't make it right?

        And if 100% of the computers going out of your shop have a fatal flaw, known as "Windows"? Hairy! You have no standing to critique the fanboyism of others!