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Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
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A website called "Staingate" has been set up by a group unhappy with Apple's response.Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.
A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.
Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.
People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?
Original Submission
(Score: 2) by urza9814 on Monday July 13 2015, @07:06PM
You know who *did* listen to exactly this kind of feedback? RadioShack. Two or three years ago I had a RS battery holder that melted, shorted out, and threw out a big plume of smoke before I got the thing all disconnected. It'd been in my bin a few years by that point, but I tossed a note onto the RadioShack Facebook page anyway since I didn't see any obvious damage to the thing before it caught fire. Didn't expect them to do much, but within a day or two they're asking for my email, asking where and when I bought it, if I still have the receipt, and if I can bring it to a nearby store for them to mail back to corporate...all over what was probably a $2 hunk of plastic. Hell, they cared more than I did!
But I guess that's why they went bankrupt and Apple's income rivals that of some nations -- it's a lot cheaper to tell people to go screw themselves...