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Thousands of Apple Macbook owners are campaigning for action over reported issues with the laptop's retina screen. They are reporting "horrific stains" spreading across screens, in the forms of spots and patches.
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A website called "Staingate" has been set up by a group unhappy with Apple's response.Some of them say they have been told they will have to pay $800 (£519) for repair work, the Staingate website states.
A Facebook group formed by people experiencing problems with their Macbook screens has 1,752 members, and Staingate claims to have been contacted by more than 2,500 people so far. US legal firm Whitfield Bryson & Mason has contacted the Facebook group offering to investigate.
Its 2013 models seem to be worst affected, but there are online forums discussing the problem dating back to 2009.
People do pay a premium for Apple hardware, perceiving them as higher-end. Take a look at the images of screen damage—is their anger justified?
Original Submission
(Score: 2) by LoRdTAW on Monday July 13 2015, @07:07PM
Poor argument. The issue here is that thousands of people are reporting a defect in manufacturing and Apple is ignoring their plea for a recall and warranty repairs. Your anecdotes of Acer, Sony and HP recalls backs up nothing because they admitted they sold defective equipment and covered repairs/replacement on their dime. They didn't ask the customer to pay for repairs or replacement.
And your Acer story isn't typical so it's pointless to list. You admitted you are beating it up. Most people I know have dedicated laptop bags or briefcases and don't carry 10 tons of books (what is this, grade school?). Should pressure on the lid cause it to buckle? No, but then again, its an Acer. So no surprise that you can't abuse a three hundred something dollar piece of crap like a higher quality system.
(Score: 2) by wantkitteh on Monday July 13 2015, @08:52PM
You misunderstand - I'm not citing those incidents as examples of company practice or product quality, only as examples of bias against Apple in the press, media and people's expectations. My Acer story is entirely relevant - it's arguable that the keyboard touching the screen shows that chassis flex wasn't taking into account when the unit was designed, but I'm aware I'm pushing it rather further than I ought to be so I'm not going barking mad over it. No-one's figured out what's causing the current Apple screen issues, but I'd bet money that it's to do with the Macbook Pro's in question being regularly moved between extremes of temperature it wasn't designed to handle: [apple.com]
Operating temperature: 10° to 35° C (50° to 95° F)
Storage temperature: –25° to 45° C (–13° to 113° F)