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As an update to an earlier story, PayPal has changed some of the language in their new User Agreement that went into effect on 1 July. Below is copied from an email I received today:
We value our relationship with you and work hard to communicate clearly. Recently, however, we did not live up to our own standards.
Earlier this year, we sent you an email about updates that we planned to make to our User Agreement on July 1, 2015. The User Agreement is a document we share to help you understand your relationship with PayPal and the obligations we both have.
Unfortunately, some of the language in this update caused confusion and concern with some of our customers about how we may contact you.
To clear up any confusion, we have modified the terms of Section 1.10 of our User Agreement. The new language is intended to make it clear that PayPal primarily uses auto-dialed or prerecorded calls and texts to:
Help detect, investigate and protect our customers from fraud
Provide notices to our customers regarding their accounts or account activity
Collect a debt owed to usIn addition, the new Section 1.10(a) and 1.10(b) makes it clear that:
- We will not use auto-dialed or prerecorded calls or texts to contact our customers for marketing purposes without prior express written consent.
- Customers can continue to enjoy our products and services without needing to consent to receive auto-dialed or prerecorded calls or texts.
- We respect our customers' communications preferences and recognize that their consent is required for certain auto-dialed and prerecorded calls and texts. Customers may revoke consent to receive these communications by contacting PayPal customer support and informing us of their preferences.
Original Submission
(Score: 3, Informative) by ledow on Tuesday July 14 2015, @12:57PM
And this has absolutely nothing to do with the fact that in many of the countries we operate in, even with "EULA agreement", it's not enough to form explicit consent to do this to you and is thus illegal.
Nothing at all.
All the junk in the world in a document does not make it legal or binding. And "does not affect your statutory rights".
As an EU citizen, I said at the time that they could write what they liked into the UA and I could even "okay" it, it still did not mean that they could auto-dial me at all, in any way, whatsoever.
And when you realise that vast portions of your contract are void, you may as well say you "listened to your customers" rather than just realised that nothing you wanted to do was legal in most places you operate anyway.