I tried to return an item to a nearby carrier-owned store, but they couldn't find my information. They never gave me a printed receipt and couldn't look it up with my phone number or name.
Now here's where it gets fishy: the clerk wanted to log into my e-mail account with the store's computer! When I told him I didn't have a web mail like GMail, etc, he asked another guy, who also said I should just log into it from there and find it.
I'm pretty sure I was giving deer-in-headlights looks while I was there. Flabbergasted is probably the word. Considering their "POS" system is based on Windows and has regular problems, this just seems tailor-made for keylogging, social engineering, or worse. I probably won't use my credit card there again.
So my question: how do I report this? Just calling customer care obviously won't cut it. I have a very hard time believing this is SOP, and that this is probably just this store--and where there's one, there are probably more.
(Score: 2, Insightful) by That_Dude on Sunday July 19 2015, @11:02AM
Good questions - the other side of the coin!
Is this guy trying to turn in a hot phone?
None the less, I wouldn't let someone else get anywhere near my e-mail much less on a store computer. If you do let them, depending on the e-mail provider, you might get an automatic e-mail saying that your account was logged into from that IP address.
If the phone was purchased with a credit card - that's proof of a transaction especially if it provides the credibility of being from a similar store where an amount on a credit card bill more likely points to being your phone purchase.
But, I don't get why - after claiming you didn't have web mail - they asked you to log in and find it.
Something is missing - me needs more details.
(Score: 2) by hendrikboom on Sunday July 19 2015, @12:49PM
Sounds like the clerk didn't understand what it means not to have web mail.