SoylentNews is people
SoylentNews
"Happy or Not" feedback kiosks will be appearing outside of Transportation Security Administration (TSA) checkpoints in select airports as part of a year-long pilot program:
The silver kiosks now stand at 27 passport offices around the country and 14 Social Security offices. In the next few weeks, passengers at Reagan National, LaGuardia, Los Angeles International and San Francisco International airports will see them as they leave the Transportation Security Administration checkpoints. The Department of Veterans Affairs also plans to launch kiosks soon.
The system for customers is pretty simple, even if the technology isn't. You click on one of four emoji buttons: a happy face, a somewhat happy face, an angry face or a somewhat angry one. And someone in the agencies' customer service offices will be watching for the data to stream in seconds through a computer. The responses, all anonymous, will be summarized every hour.
Here is an official website of the US Government for the program. From the FAQ:
Will the feedback data be open to the general public?
During the pilot phase, the feedback data will only be available to GSA staff participating in this pilot, participating frontline supervisors, and other relevant staff determined by the agency. If the pilot is successful, we plan to eventually make the citizen feedback data available to the general public.
Who do I contact for more information about the pilot?
For more information, please contact FeedbackUSA@gsa.gov.
(Score: 1, Interesting) by Anonymous Coward on Saturday August 22 2015, @11:34PM
> If the pilot is successful, we plan to eventually make the citizen feedback data available to the general public.
I do not believe them. There are billion dollar budgets on the line, that means billions of dollars worth of internal pressure to corrupt the results in a way that protects the people spending that money from accountability.
These are just going to become glorified placebo buttons. [wikipedia.org]
(Score: 2, Insightful) by Francis on Saturday August 22 2015, @11:40PM
When I was in China there were rating buttons in a lot of places. The worst places I saw them were right in front of the immigration and police officers. Nobody in their right mind is going to give anything less than 5 stars. That person has a say in whether or not you get your permits, so only a fool is going to give an honest rating if it's anything other than 5 stars.
(Score: 2) by frojack on Saturday August 22 2015, @11:45PM
I'd be looking for cameras watching the kiosk.
Seriously, why would anyone bother to stroke these egos, or ruffle their feathers.
The best possible outcome is nobody goes near them, but keep right on bitching about them.
No, you are mistaken. I've always had this sig.
(Score: 1, Interesting) by Anonymous Coward on Sunday August 23 2015, @12:05AM
The kiosk buttons are also fingerprint readers. Dangit, where'd I leave that tinfoil cap?
(Score: 1) by tftp on Sunday August 23 2015, @06:50AM
The camera would be mounted right inside the kiosk. Easy to match your face to the photo in your passport that was scanned a few minutes ago. Do not touch that kiosk, keep walking.