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posted by cmn32480 on Saturday August 22 2015, @11:24PM   Printer-friendly
from the this-ought-to-be-funny dept.

"Happy or Not" feedback kiosks will be appearing outside of Transportation Security Administration (TSA) checkpoints in select airports as part of a year-long pilot program:

The silver kiosks now stand at 27 passport offices around the country and 14 Social Security offices. In the next few weeks, passengers at Reagan National, LaGuardia, Los Angeles International and San Francisco International airports will see them as they leave the Transportation Security Administration checkpoints. The Department of Veterans Affairs also plans to launch kiosks soon.

The system for customers is pretty simple, even if the technology isn't. You click on one of four emoji buttons: a happy face, a somewhat happy face, an angry face or a somewhat angry one. And someone in the agencies' customer service offices will be watching for the data to stream in seconds through a computer. The responses, all anonymous, will be summarized every hour.

Here is an official website of the US Government for the program. From the FAQ:

Will the feedback data be open to the general public?

During the pilot phase, the feedback data will only be available to GSA staff participating in this pilot, participating frontline supervisors, and other relevant staff determined by the agency. If the pilot is successful, we plan to eventually make the citizen feedback data available to the general public.

Who do I contact for more information about the pilot?

For more information, please contact FeedbackUSA@gsa.gov.


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  • (Score: 2) by Anal Pumpernickel on Sunday August 23 2015, @10:37PM

    by Anal Pumpernickel (776) on Sunday August 23 2015, @10:37PM (#226742)

    They don't have to do anything. In fact, they mustn't do anything because their actions violate the constitution. And if people refuse to go to movie theaters because of a few attacks, they are irrational fools. But it is still their choice and no business of the government's.

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  • (Score: 2) by bob_super on Monday August 24 2015, @06:15PM

    by bob_super (1357) on Monday August 24 2015, @06:15PM (#227153)

    > they mustn't do anything because their actions violate the constitution

    Over-react much?
    You're going voluntarily into a private movie theater to pay to watch a movie. They ask to check your bag for everyone's safety, like I'd ask you to leave your AK-47 and shoes at the door when you get in my house.
    Don't like it? Don't go there. The TSA impedes on our freedom of movement, but a private theater isn't violating anyone's rights if they get a refund instead of watching God-Awful movies like "Pixels"

    • (Score: 2) by Anal Pumpernickel on Monday August 24 2015, @08:05PM

      by Anal Pumpernickel (776) on Monday August 24 2015, @08:05PM (#227215)

      It's not an overreaction, but apparently I didn't follow the conversation well enough and therefore didn't realize it wasn't the government doing the searching. I have heard the TSA plans to expand to other places.

      They ask to check your bag for everyone's safety

      You're more likely to get into a car accident. These safety measures are rather pathetic, because they fail to take into account probability. Some bad event happens, people overreact, and then feel they'll never be safe again, even if the probability it will happen to them is extremely low. Forcing people to submit to searches because there's an extremely low chance that something bad could happen is incredibly ridiculous.

      No one should go to places that do this, just as they shouldn't fly on planes.

      • (Score: 2) by bob_super on Monday August 24 2015, @08:19PM

        by bob_super (1357) on Monday August 24 2015, @08:19PM (#227220)

        Apologies for forgetting my quote on "safety". It's security theater, literally.