| Title | Where the HELL is that Comcast Technician? There's an App for that. | |
| Date | Monday November 24 2014, @12:05PM | |
| Author | LaminatorX | |
| Topic | ||
| from the just-in-time-contractor dept. | ||
US cable giant Comcast is offering some subscribers an app that tracks the whereabouts of its technicians before they arrive for a service appointment. So if you're waiting around for ages wondering where he or she is, there'll be a light at the end of the tunnel.
The ISP said its MyAccount app, available on iOS and Android devices, would soon add the real-time tracking feature.
According to Comcast ( http://corporate.comcast.com/comcast-voices/my-account-app-technician ), it will activate when the technician reports in as being 30 minutes away within the target two-hour appointment period. Users will then be able to track the technician's vehicle on a map to better gauge where they are.
Currently, Comcast is testing out the feature in the Boston area. No date for a full roll-out has been given.
http://www.theregister.co.uk/2014/11/21/comcast_tracking_app/
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printed from SoylentNews, Where the HELL is that Comcast Technician? There's an App for that. on 2024-04-19 07:38:34