| Title | Comcast Rep Apparently Changed Customer's Name to "Asshole" | |
| Date | Friday January 30 2015, @11:30AM | |
| Author | martyb | |
| Topic | ||
| from the that-should-help-the-merger-talks dept. | ||
El Reg published a most interesting article on how a customer retention specialist at Comcast is alleged to have changed the first name of a subscriber to "Asshole" because his wife stuck to her guns in canceling a TV package:
The story goes that Mrs Brown tried to have a TV package dropped from their cable broadband service to save some money each month.
She called the telco's customer call center, knowing she would have to pay US$60 (£40, AU$76) to do so, and was bounced to a specialist rep whose job is to talk people out of canceling or dropping packages. Brown stuck to her guns, and refused to change her mind.
Not long after, the couple received a bill to "Asshole Brown" at their home address.
Mrs Brown told Elliott she had phoned Comcast execs and visited its nearest store to complain, and to have the name change reversed – but apparently to no avail.
"I was never rude. I am shocked. This is unacceptable,” Mrs Brown told Elliott. "I am requesting everything back I paid Comcast for doing this to me."
She added that she believed the "retention specialist" she spoke to changed her partner's name on the account.
This story would be funny if it weren't for an image of the bill in the article that apparently verifies that aspect of this story.
Also covered at Ars Technica.
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printed from SoylentNews, Comcast Rep Apparently Changed Customer's Name to "Asshole" on 2024-04-19 23:25:56