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DirecTV kept charging regional sports fee while channel was blacked out

DirecTV and Comcast are being investigated by Colorado Attorney General Phil Weiser, who objects to the TV providers continuing to charge regional sports network (RSN) fees despite not providing one of the major regional sports networks. While Comcast is giving customers partial bill credits, DirecTV apparently hasn't done so.

Weiser sent letters to the AT&T-owned DirecTV and Comcast on October 23, asking why the companies kept charging RSN fees after they stopped providing the Altitude Sports network. The network broadcasts games played by the state's major professional basketball, hockey, and soccer teams (the Denver Nuggets, Colorado Avalanche, and Colorado Rapids, respectively). The AG's letters said that Comcast's and DirecTV's conduct "may constitute a deceptive trade practice under the Colorado Consumer Protection Act" and "may result in the imposition of civil penalties up to $20,000 per violation." The letters also said the AG is investigating other potentially misleading fees.

[...] Weiser's office gave both companies until November 7 to respond. Comcast said it will provide an additional, more detailed response to the AG by then. AT&T's DirecTV division hasn't responded to Weiser's office yet, Weiser's office told Ars today. We contacted AT&T today and will update this article if we get a response.

The actions of DirecTV, which apparently hasn't offered credits to customers, have been "very concerning," Weiser told The Denver Post.

"Based on early conversations with DirecTV and AT&T, we didn't believe they were taking the request with the seriousness that they should," a spokesperson for Weiser also told the Post.

Original Submission

1. "upstart" - https://soylentnews.org/~upstart/
2. "DirecTV kept charging regional sports fee while channel was blacked out" - https://arstechnica.com/tech-policy/2019/11/directv-kept-charging-regional-sports-fee-while-channel-was-blacked-out/
3. "AT&T-owned DirecTV" - https://arstechnica.com/wp-content/uploads/2019/11/COAG-Letter-to-DirecTV.pdf
4. "Comcast" - https://arstechnica.com/wp-content/uploads/2019/11/COAG-Letter-to-Comcast.pdf
5. "Weiser told The Denver Post" - https://www.denverpost.com/2019/11/01/colorado-attorney-general-investigation-directv-comcast-altitude-sports/
6. "Original Submission" - https://soylentnews.org/submit.pl?op=viewsub&subid=37339

printed from SoylentNews, DirecTV Kept Charging Regional Sports Fee While Channel Was Blacked Out on 2024-04-24 05:35:26