from the color-me-surprised dept.
Consumer Reports has revoked its recommendation of Microsoft Surface laptops and tablets due to poor reliability compared to other brands, as reported by its subscribers:
Consumer Reports is removing its "recommended" designation from four Microsoft laptops and cannot recommend any other Microsoft laptops or tablets because of poor predicted reliability in comparison with most other brands.
To judge reliability, Consumer Reports surveys its subscribers about the products they own and use. New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.
"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability," Microsoft said in an emailed statement. "We don't believe these findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation."
Update: Microsoft blog post.
This was posted on the consumerist website on Monday, October 30:
This is our last post on Consumerist.com. We're deeply proud of all the work we've done on behalf of consumers, from exposing shady practices by secretive cable companies to pushing for action against dodgy payday lenders.
We've had a tremendous run as a standalone site. Now you'll be able to get the same great coverage of consumer issues as part of Consumer Reports, our parent organization.
Since they've defeated those secretive cable companies and payday lenders, I guess they had nothing left to do...
Additional coverage at the New York Post entitled "Consumerist site shuts down after alleged mismanagement".
Related: What happened to Consumerist's Worst Company in America contest?
Consumer Reports Proposes Open Source Security Standard
Consumer Reports Pulls Recommendation of Microsoft Surface Hardware Due to Poor Reliability