from the so-long,-farewell dept.
Holdouts to Windows 7, 8.1, and 8.1 RT won't be able to ping Microsoft's own forums for tech support from the company anymore.
The Redmond software behemoth announced on Friday that, come next month, its staff will no longer be combing the official forums for 13 outdated products to offer support advice and assistance. Users will still be able to access the forums and get advice from each one, albeit without feedback from a Microsoft employee.
"There will be no proactive reviews, monitoring, answering or answer marking of questions," Microsoft said in announcing the move.
[...] Customers are still able to get paid support from Microsoft through to the end of the extended support periods.
In addition to the three outdated versions of Windows, Microsoft is pulling the plug on official forum support for the Office 2010 and 2013, IE 10, Surface Pro, Surface Pro 2, Surface RT and Surface 2, and Security Essentials. As with Windows 7 and 8.1, those products are all past their official support lifecycle as well.