Instacart makes changes to tip policy following shopper complaints – TechCrunch:
Instacart announced today that it is changing its tip policy to protect its growing shopper network from tip-baiting. Tip-baiting, a grotesque tactic, is when customers bait shoppers with a big tip and then reduce the tip to zero after they receive their groceries. It emerged as Instacart's demand skyrocketed due to the pandemic and people being unable to go to the grocery store.
Instacart continues to say that tip-baiting is rare and that less than 0.5% of orders have tips removed after delivery. It says tip totals have doubled for shoppers since the COVID-19 pandemic began. However, the policy change shows progress on how the company treats its shopper network, who have been essential as shelter-in-place orders keep people and the immunocompromised from going to grocery stores.
Instacart is now requiring customers who remove tips after delivery to leave feedback, and claims it will deactivate any customer who consistently removes tips. The company also said that it is reducing the tip-adjustment window (the time period for how long a customer can change the tip) from three days to 24 hours.
(Score: -1, Offtopic) by Anonymous Coward on Sunday June 07 2020, @07:20AM
(Score: 1, Insightful) by Anonymous Coward on Sunday June 07 2020, @11:00AM (1 child)
Bait shoppers with a big tip and then throw acid in their face when they deliver your order. It's still allowed under Instacart's terms of service.
(Score: 0) by Anonymous Coward on Monday June 08 2020, @02:36AM
What the hell is wrong with you?
(Score: -1, Spam) by Anonymous Coward on Sunday June 07 2020, @12:44PM
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APK
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(Score: 2) by JoeMerchant on Sunday June 07 2020, @01:14PM (1 child)
I miss the days when reportage made some kind of attempt to present fair and balanced information.
Україна досі не є частиною Росії Слава Україні🌻 https://www.pravda.com.ua/eng/news/2023/06/24/7408365/
(Score: 0) by Anonymous Coward on Sunday June 07 2020, @02:31PM
Oh sorry about that.
Angry ethnic males of military age become enraged when peaceful home-owners exercise their rights.
(Score: 4, Insightful) by Grishnakh on Sunday June 07 2020, @04:53PM (2 children)
Why does the stupid platform have tips in the first place?
How about this crazy, insane idea (by American standards): have a price posted, and if the customer likes the price and what's offered, he pays the advertised price, and gets the product or service? Is this really such a hard concept for Americans to understand? If the advertised price isn't enough for you to offer the product or service, then maybe you need to raise your price!
(Score: 0) by Anonymous Coward on Sunday June 07 2020, @08:07PM
It helps to squeeze gig workers more.
(Score: 0) by Anonymous Coward on Monday June 08 2020, @02:16AM
Or how about the worker gets paid fixed rate and we decide to "tip" on the management.
(Score: 2) by hendrikboom on Sunday June 07 2020, @06:45PM
It should be set up that you can increase your tip from zero *after* delivery.
Eliminating tip-baiting can easily be done by not allowing you to tip before delivery at all.
Or, of course, rejecting after the fact tip decreases.
(Score: 0) by Anonymous Coward on Sunday June 07 2020, @08:02PM
Who in their right mind would tip for good service *before* actually receiving service?