For years, printers have been encumbered with digital rights management systems that prevent users from buying third-party ink and toner cartridges. Printer companies have claimed that their chip-enabled cartridges can "enhance the quality and performance" of their equipment, provide the "best consumer experience," and "protect [the printers] from counterfeit and third-party ink cartridges."
[...] "Due to the worldwide continuing shortage of semiconductor components, Canon is currently facing challenges in procuring certain electronic components that are used in our consumables for our multifunction printers (MFP)," a Canon support website says in German. "In order to ensure a continuous and reliable supply of consumables, we have decided to supply consumables without a semiconductor component until the normal supply takes place again."
[...] But Canon has been having a hard time getting chips amid the shortage, so the company is telling owners of its imageRUNNER large-office printers how to defeat its own protections against cartridges that don't have chips.
The software on these printers comes with a relatively simple way to defeat the chip checks. Depending on the model, when an error message occurs after inserting toner, users can press either "I Agree," "Close," or "OK." When users press that button, the world does not end. Rather, Canon says users may find that their toner cartridge doesn't give them a low-toner warning before running empty.
HP continues to pay for abruptly blocking third-party ink from its printers. The company has agreed to pay compensation to additional customers impacted by HPs use of DRM to prevent third-party ink and toner from working in its printers. The settlement pertaining to customers in Belgium, Italy, Spain, and Portugal comes after the company already agreed to a settlement in the US and was fined in Italy.
HP printer owners were annoyed, to say the least, in 2016 when HP introduced Dynamic Security, a firmware update that prevented ink and toner cartridges lacking an HP chip from working in HP printers. Customers who already owned these printers suddenly faced error messages preventing them from printing with cartridges that were fully functioning before. At the time, HP claimed that the move was about helping customers avoid counterfeit and subpar ink and protecting HP's IP. However, it largely felt like a business tactic aimed at protecting one of HP's biggest profit drivers at the time, which was tied to a declining industry.
[...] Euroconsumers noted that while it alleged that "consumers were not properly informed that Dynamic Security would cause printers to reject certain non-HP replacement ink cartridges," the settlement isn't "an acknowledgment of any fault or wrongdoing by HP nor as an acknowledgment by Euroconsumers of the groundlessness of its claims."