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from the you-can-upgrade-my-PCs-for-$10K...each dept.
Two Soylentils wrote in with news of a modern-day battle of David vs Goliath — a user who had had enough with an automated upgrade to Windows 10, took Microsoft to court, and won.
Woman Wins Lawsuit Over Unwanted Windows 10 Installation
A California woman has won $10,000 in compensation from Microsoft after Windows 10 automatically tried and failed to install on her Windows 7 computer.
The automatic install of Windows 10 failed, leaving her with a unstable and often unresponsive computer used to run her travel agency from an office in Sausalito, California.
Teri Goldstein reportedly said: "I had never heard of Windows 10. Nobody ever asked me if I wanted to update."
After attempting to fix the problem with Microsoft's support, Goldstein sued the company for a new computer and loss of earnings, winning $10,000. Microsoft dropped its appeal to avoid further legal expenses, leaving Microsoft footing the bill.
[...] In March, users started complaining that Windows 10 automatically started to install on their computers without their permission, leading some to hilarious interruptions to weather forecasts and pro-gaming sessions alike.
The forceful rollout has angered users, but has also boosted Windows 10 numbers, crossing 270 million users by the end of March 2016, running on 17.43% of the worlds' computers - second only to Windows 7 - according to data from Netmarketshare.
Whether the lawsuit and $10,000 judgment will spawn further suits over failed or forced Windows 10 installs remains to be seen. Goldstein has shown it's possible, which could open the floodgates.
Windows $10k has a certain ring to it.
[Continues...]
Californian Awarded $10,000 in Lawsuit Over Forced Windows 10 Upgrade
Do you know anyone who has lost money as a result of the Win10 upgrade? Travel Agent Teri Goldstein was out $17,000 in lost wages as a result of being unable to access her documents after a wedged upgrade bricked her PC:
Customer wins $10K judgment from Microsoft over unauthorized Windows 10 upgrade
Teri Goldstein, the owner of Sausalito, Calif.-based TG Travel Group LLC, said that she had not approved the upgrade from Windows 7 to Windows 10. After the upgrade repeatedly failed, the machine was almost unusable, frequently crashing and forcing her to restore files, not recognizing her external hard drive, and demanding that she use multi-step workarounds simply to log on each day. "It just limped along," Goldstein said in an interview.
[...] Meanwhile, her business was taking a pounding. "September to December is my busiest season," Goldstein said, adding that she could not shut down her company the week or more it would take to buy a new PC and have her IT consultant set it up, provision it with the software she needed, and transfer her files. At the same time, she fielded calls from clients asking why she hadn't answered their emails, which were inaccessible because of the crippled computer. Some of those customers canceled their bookings.
[...] According to the notes Goldstein had kept on her dilemma, which she shared with Computerworld, one customer service representative -- whose name, email and phone number she had been given by a Microsoft retail store in San Francisco -- was "continually rude, unwilling to assist me," and eventually told her "Do not ever contact me again."
By mid-January, Goldstein had had enough. "That was when they offered me $150 to go away," she said today. "I used that as proof of guilt. They knew what was happening."
[...] In March, her claim was heard. Goldstein came prepared with documentation, including years of her firm's revenue to show the losses caused by the lack of a working PC. Microsoft, on the other hand, sent someone from the local retail store, not an attorney.
"This very honest kid came in, and said they had pulled him out of the store at 4:30 to go to court," said Goldstein. "They didn't even prepare for it."
(California does not permit attorneys in Small Claims Court.)
(Score: 3, Interesting) by Anonymous Coward on Tuesday June 28 2016, @11:37AM
Not too long ago, I got a call from my grandmother saying she couldn't print, use email, or run her finance software. It was a forced Windows 10 upgrade, along with no longer supported Windows 8.1 print drivers (Lexmark didn't have any Windows 10 drivers for her fairly new printer), a no longer functional MS Outlook, and some OS imposed blocking of the finance software. MS was pushing the use of "MS Mail" or whatever they call it, which wanted agreement to some disturbing terms of privacy violation.
I was tired of playing games with Microsoft, so I bought her a Mac. No lawsuit was involved. Her email, printer, and finance program work perfectly now. So far the biggest problem she's had is the time someone pressed a button on the monitor and we had to press it again to get the display mode changed back.
Microsoft failed so hard on this one that it makes it painfully obvious that even long term Windows users are no longer given a viable operating system.
(Score: 4, Informative) by theluggage on Tuesday June 28 2016, @01:20PM
I was tired of playing games with Microsoft, so I bought her a Mac. No lawsuit was involved. Her email, printer, and finance program work perfectly now.
Congrats, but do tell her to resist the invitations to upgrade to macos Sierra that will be popping up in a few months time. The Mac is by no mean immune to third parties (or even Apple) dropping, or being slow to, support devices: I've stuck on 10.9 for a while because of several bits of unsupported hardware and software (albeit slightly more obscure than your grandmother probably uses) and have had a perfectly good printer reduced from a decent proprietary driver to a poor generic driver in the past.
To be fair, macOS Software Update doesn't resort to Win10-level dirty tricks to force an upgrade, but the minute a new OS version comes out it will still stick a big friendly "Get the latest and greatest macOS" button (and a big picture from the California tourist board) at the top of the list of security patches to tempt the unwary.
(Score: 1, Interesting) by Anonymous Coward on Tuesday June 28 2016, @07:43PM
It sounds like the hardware on which M$'s mess had been installed was perfectly fine.
A $0 OS could have been installed on that hardware without any additional expenditure.
If M$'s junk hadn't been a pile of broken bits, you could even set it up as dual-boot.
Years back, the other site had a story (following M$'s Mojave Experiment) where some guys had demo'd a Linux/KDE system and the folks they showed it to thought it was just a fancy version of Windoze.
More recently, we had a story here about a gal whose OS failed and she reinstalled an OS on her box via the company network.
She noticed that the replacement OS (Linux) looked a bit different from the old OS (Windoze) yet she was able to do all of her tasks.
her finance software
I'm guessing you didn't check to see if that is WINE-compatible|has a Linux port.
I'm also guessing that had to be repurchased|replaced for the Mac.
...and a Linux package manager is the bee's knees:
tens of thousands of gratis and libre apps just a few clicks away.
Using that, it's likely that the 2 of you would have found software that does her tasks as well as before--perhaps even better.
Lexmark didn't have any Windows 10 drivers for her fairly new printer
I'll admit that I have avoided Lexmark like the plague (and I don't buy bleeding-edge stuff), but I have never had the slightest problem getting hardware to work under Linux.
-- OriginalOwner_ [soylentnews.org]