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from the better-for-the-computers-to-crash-than-the-planes dept.
Delta Airlines began cancelling thousands of its flights on Wednesday, April 5, 2017, blaming the resulting delays on thunderstorms at its Atlanta hub (https://www.nytimes.com/2017/04/07/business/delta-flights-canceled.html). The airline still has not recovered as of Saturday, April 8 — already this morning, Delta has cancelled another 275 flights.
The resulting chaos at airports has been extensively documented in a flyertalk thread (http://www.flyertalk.com/forum/delta-air-lines-skymiles/1834788-april-5-2017-delta-cancels-300-flights-due-thunderstorm.html). The thread contains pictures of people sleeping on airport floors, reports of 20-40 hour call wait times, and claims that Delta's crew-scheduling computers have crashed. In a thread at Airline Pilot Forums (http://www.11alive.com/news/local/long-lines-reported-saturday-morning-at-atlanta-airport/429759800), Delta employees are posting about waiting for work and not being called in.
(Score: 2, Insightful) by Anonymous Coward on Sunday April 09 2017, @07:50PM (1 child)
If it's a weather delay, the airline isn't responsible for refunds (or course still have to reschedule). But if it's their own internal error, I believe that will cost Delta a lot more. So we are not likely to hear any admission of guilt.
(Score: 1) by qzm on Monday April 10 2017, @04:22AM
This is EXACTLY the point here.
Delta appear to be trying to foist the cost on to travel insurance (where people have it), or their own customers.
If they admit to an internal problem, they must provide alternative flights, refunds, perhaps even accommodation costs, etc.
Sounds like a perfect use for a class action - if only the fecking lawyers wouldnt just negotiate themselves a multimillion dollar settlement, then give the people $5 vouchers that take 3 weeks of work to claim.