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posted by n1 on Monday June 05 2017, @10:15AM   Printer-friendly
from the git-gud dept.

The Open Source Survey asked a broad array of questions. One that caught my eye was about problems people encounter when working with, or contributing to, open source projects. An incredible 93 percent of people reported being frustrated with “incomplete or confusing documentation”.

That’s hardly a surprise. There are a lot of projects on Github with the sparsest of descriptions, and scant instruction on how to use them. If you aren’t clever enough to figure it out for yourself, tough.

[...] According to the Github Open Source Survey, 60 percent of contributors rarely or never contribute to documentation. And that’s fine.

Documenting software is extremely difficult. People go to university to learn to become technical writers, spending thousands of dollars, and several years of their life. It’s not really reasonable to expect every developer to know how to do it, and do it well.

2017 Open Source Survey

-- submitted from IRC

Original Submission

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  • (Score: 2, Insightful) by Anonymous Coward on Monday June 05 2017, @01:40PM (2 children)

    by Anonymous Coward on Monday June 05 2017, @01:40PM (#520726)

    Unfortunately, too many people believe that.

    It's not just expressing something in a human language. It's expressing it comprehensibly, efficiently and unambiguously, in a way that lends itself to translation.

    Turns out, this is basically a hard, AI-complete problem. Most devs don't have those skills. In fact, it's very hard to hire for deep technical writing positions because you need someone with technical and writing chops - and that's a very rare combination.

    The real problem is that doing a good job of this sort of writing can be a drag, and devs want to do what they find to be fun, not a drag, and there's nobody to hold their feet to the fire.

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  • (Score: 2) by Grishnakh on Monday June 05 2017, @02:42PM (1 child)

    by Grishnakh (2831) on Monday June 05 2017, @02:42PM (#520760)

    It's not just Free software that suffers here though; proprietary software is no better for the most part. Quick, pull out your Windows 10 user's manual... oh wait, such a thing doesn't exist.

    The problem here, as I see it, is that technical writing is not rewarded or valued appropriately, so no one really wants to do it. The people who write software get paid well and have an interesting job (because they're creating something new), so a fair number of people flock to that profession (or do FOSS projects on the side). The people who test software generally get paid well too, so some small number of people go into that, and that's a really interesting profession too. But writing about someone else's work isn't very glamorous or fun, but worse how well does it pay? Terribly. So who's going to get a technical degree, plus a language degree(s), to be highly qualified for this job?

    • (Score: 0) by Anonymous Coward on Monday June 05 2017, @10:39PM

      by Anonymous Coward on Monday June 05 2017, @10:39PM (#521015)

      So who's going to get a technical degree, plus a language degree(s), to be highly qualified for this job?

      How have so many people been indoctrinated to the point where they believe you need a degree to do anything? It's not as if knowledge only exists in colleges or universities. Lazy know-nothing employers create this situation by mindlessly requiring degrees for jobs that simply do not need them, and then they end up hiring scores of idiots who do have degrees because most schools have next to no standards anyway.