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Consumer Reports has revoked its recommendation of Microsoft Surface laptops and tablets due to poor reliability compared to other brands, as reported by its subscribers:
Consumer Reports is removing its "recommended" designation from four Microsoft laptops and cannot recommend any other Microsoft laptops or tablets because of poor predicted reliability in comparison with most other brands.
To judge reliability, Consumer Reports surveys its subscribers about the products they own and use. New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership.
Microsoft objects:
"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability," Microsoft said in an emailed statement. "We don't believe these findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation."
Also at CNN, CNBC, and Reuters.
Update: Microsoft blog post.
(Score: 1, Flamebait) by Ethanol-fueled on Friday August 11 2017, @07:01PM (1 child)
I've said this before here, so somebody mod me redundant. But when the surface commercials played during NFL games, they would depict a high-yellow Black man with a nice suburban single-story home requiring the assistance of his wife and kids to use it, and then they would all laugh, and that was supposed to be a light-hearted joke or something that made you feel warm and fuzzy inside.
I can only imagine the sharks laughing as they conceptualized and recorded the commercial: "We're calling these knuckle-draggers morons to their faces and they're still buying our shit!"
(Score: 0) by Anonymous Coward on Friday August 11 2017, @09:59PM
You are sooooo off the mark. But hey, I'm responding to an EF post so I obviously have mental issues of my own...