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posted by martyb on Sunday September 24 2017, @01:23PM   Printer-friendly
from the is-your-fridge-"clean"? dept.

Walmart wants to test "in-fridge delivery" for Silicon Valley customers with August Home "smart locks":

Here's how the test will work: I place an order on Walmart.com for several items, even groceries. When my order is ready, a Deliv driver will retrieve my items and bring them to my home. If no one answers the doorbell, he or she will have a one-time passcode that I've pre-authorized which will open my home's smart lock. As the homeowner, I'm in control of the experience the entire time – the moment the Deliv driver rings my doorbell, I receive a smartphone notification that the delivery is occurring and, if I choose, I can watch the delivery take place in real-time. The Deliv associate will drop off my packages in my foyer and then carry my groceries to the kitchen, unload them in my fridge and leave. I'm watching the entire process from start to finish from my home security cameras through the August app. As I watch the Deliv associate exit my front door, I even receive confirmation that my door has automatically been locked.

While some may find the idea creepy, others have downplayed the creepiness factor:

"Five years ago consumers wouldn't have assumed they'd let a stranger drive them from the airport, much less stay in their house," said Forrest Collier, the CEO of eMeals, a platform that offers shopping lists based on recipes and loads the items into online shopping carts at Walmart and Kroger (KR) . "Now both Uber and Airbnb are billion-dollar companies."

For now, the fridge restocking service will only be available to Silicon Valley users of August Home. Customers will get a notification through their August Home app every time a delivery person drops off their food.

[...] Even though this Walmart service sounds "creepy on the front end," said Collier of eMeals, "it's really not as creepy as letting a stranger sleep in your bedroom."

Also at LA Times, Reuters, SiliconBeat, and CNET.


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  • (Score: 2) by LoRdTAW on Monday September 25 2017, @02:47PM

    by LoRdTAW (3755) on Monday September 25 2017, @02:47PM (#572673) Journal

    Stores used to deliver food and drink to your home, milk men etc.

    I don't think they ever stopped fully. The C-Town store in my neighborhood has and still offers home delivery of groceries. They have a small roller bed next to the registers which leads to a small steel door on the side of the building. They line up cardboard boxes and the stock boys pick and load up the boxes. A van and deliveryman then loads the boxes from the door into a van and delivers them. I know of a few others who do the same for the local neighborhood.

    I think the reason it dropped out of style was people like browsing and feeling in control. That leads to my next thought, a browsing customer is more likely to make impulse buys. An order has a set list of items. The stock picker isn't grabbing a box of cookies and a pack of oatmeal on sale on their way to checkout. Making people drive to the store also makes them buy more and waste more as they don't want to have to keep going back. Downplaying delivery makes the grocers more money.

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