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posted by martyb on Sunday September 24 2017, @01:23PM   Printer-friendly
from the is-your-fridge-"clean"? dept.

Walmart wants to test "in-fridge delivery" for Silicon Valley customers with August Home "smart locks":

Here's how the test will work: I place an order on Walmart.com for several items, even groceries. When my order is ready, a Deliv driver will retrieve my items and bring them to my home. If no one answers the doorbell, he or she will have a one-time passcode that I've pre-authorized which will open my home's smart lock. As the homeowner, I'm in control of the experience the entire time – the moment the Deliv driver rings my doorbell, I receive a smartphone notification that the delivery is occurring and, if I choose, I can watch the delivery take place in real-time. The Deliv associate will drop off my packages in my foyer and then carry my groceries to the kitchen, unload them in my fridge and leave. I'm watching the entire process from start to finish from my home security cameras through the August app. As I watch the Deliv associate exit my front door, I even receive confirmation that my door has automatically been locked.

While some may find the idea creepy, others have downplayed the creepiness factor:

"Five years ago consumers wouldn't have assumed they'd let a stranger drive them from the airport, much less stay in their house," said Forrest Collier, the CEO of eMeals, a platform that offers shopping lists based on recipes and loads the items into online shopping carts at Walmart and Kroger (KR) . "Now both Uber and Airbnb are billion-dollar companies."

For now, the fridge restocking service will only be available to Silicon Valley users of August Home. Customers will get a notification through their August Home app every time a delivery person drops off their food.

[...] Even though this Walmart service sounds "creepy on the front end," said Collier of eMeals, "it's really not as creepy as letting a stranger sleep in your bedroom."

Also at LA Times, Reuters, SiliconBeat, and CNET.


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  • (Score: 0) by Anonymous Coward on Monday September 25 2017, @06:32PM (1 child)

    by Anonymous Coward on Monday September 25 2017, @06:32PM (#572742)

    would it really have been that hard to instead send me a text 30 minutes before the delivery

    Yes.

    For notifying when delivery happens, the trigger is when the final scan is done. They see the trigger, and then send the notice.

    What is a reliable trigger for when the delivery will be happening 30 minutes from now?

  • (Score: 2) by theluggage on Wednesday September 27 2017, @12:29PM

    by theluggage (1797) on Wednesday September 27 2017, @12:29PM (#573756)

    What is a reliable trigger for when the delivery will be happening 30 minutes from now?

    GPS location of van, number of drops to go, average time spent at drop by this driver for this area at this time of day (the system knows which packages are likely to fit through letter boxes)... sounds like a pretty modest job for modern machine learning/AI/data analysis... Google Maps does a pretty good job of estimating ETAs. Any improvement on "some time between 7am and 9pm" would be worthwhile.

    Of course, that might mean that some of their big data experts might have to spend some time on improving the customer experience rather than targeting advertising...