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from the a-suit-or-a-straightjacket? dept.
Apple is facing a class action lawsuit in California over slowing iPhone speeds as batteries age:
Residents of Los Angeles, Stefan Bogdanovich, and Dakota Speas have been represented by Wilshire Law Firm and both of them filed a lawsuit with the U.S. District Court for the Central District of California. The plaintiffs are accusing Apple of slowing down their older iPhone models when newer models are released and this has been happening without their consent or approval.
Another class action lawsuit has been filed in Illinois [Ecmascript required]:
A day after Apple acknowledged that their software updates slow down older iPhone models, five customers have filed a federal lawsuit in Chicago against the tech giant for what they're calling "deceptive, immoral and unethical" practices that violate consumer protection laws.
The suit was filed Thursday by two Illinoisans along with Ohio, Indiana and North Carolina residents, who had a range of models from the iPhone 5 to the iPhone 7. They claim that Apple's iOS updates "were engineered to purposefully slow down or 'throttle down' the performance speeds" of the iPhone 5, iPhone 6 and iPhone 7.
[...] Apple partially confirmed the theory on Wednesday, releasing a statement admitting updates would slow down phones, but only to prevent devices with old batteries "from unexpectedly shutting down."
TechCrunch's defense of Apple. Also at Business Insider.
(Score: 3, Interesting) by JoeMerchant on Sunday December 24 2017, @03:37AM (2 children)
Fair enough, pleading ignorance of this _specific_ Apple quality and customer service issue. If it is as you say it is (and I do believe you), then their technical communications and marketing departments should have gotten together and crafted a brief, informative, thoughtful mea-culpa notice to accompany the slowing update and made sure that the message reached the majority of affected users.
Past Apple quality issues I do have specific first hand knowledge of: 2006 MacBookPro exploding battery recall - experienced the puffer first-hand. Same 2006 MacBookPro thermal paste application error to the GPU leading to no display system failures within days after warranty expiration. iPad One - $800 device rendered brick-ish after non-optional OS updates less than 2 years after purchase. Later iPads built with decidely non-brick-like materials, cracking and crumbling screens again within weeks of the warranty expiration (granted: devices were abused by children, but so was the iPad One and Kindle Fire, and they have lasted without a blemish for years and years...)
Other than a later iPad, Apple products in our home have been financed by outsiders (won in contest, provided by work, etc.) and at this point, if I have any choice in the matter at all, we won't even be letting other people's money be spent on Apple products on our behalf.
For recent phone abuse, I go to Google/LG and the Nexus 5 / 5x - they have their own horror stories, but at least they're not priced at a 4x markup over similar devices.
Україна досі не є частиною Росії Слава Україні🌻 https://news.stanford.edu/2023/02/17/will-russia-ukraine-war-end
(Score: 2) by MichaelDavidCrawford on Sunday December 24 2017, @06:38AM (1 child)
I could have gotten a replacement for free but I wanted to save mine for canadas equivalent to the consumer product safety commission
Apple eventually issued a recall
Yes I Have No Bananas. [gofundme.com]
(Score: 2) by JoeMerchant on Sunday December 24 2017, @02:45PM
Oh, yeah, MacBookPro "MagLock" power cords have been a joke since 2006. Colleague of mine shredded his, so I was EXTREMELY careful in how I used mine, always pulled out by the plug not the wire, laid flat not twisted, etc. to no avail - mine also shredded within about a year, obvious exposed conductor fire hazard.
The only thing that wore out on the iPad One was the 30 pin cable connector. When I took it to the Apple store to buy a replacement, the Genius on staff proceeded to berate me for having an aftermarket cord: "see here how the design is different on the Genuine Apple product?" A) no, other than the fact that the new one is new and not falling apart yet it's basically the same crappy excuse of a strain relief design, B) this is the original equipment that was packed in the box with our iPad when it was new, C) after having told him A) and B) he continued to insist that the broken cable was aftermarket, I didn't even try D) well, the device is 2 years old so if this WAS an aftermarket cable what do you think happened to the OEM one? Come to think of it, that was indeed the last time I set foot in an Apple store... many years ago now.
Україна досі не є частиною Росії Слава Україні🌻 https://news.stanford.edu/2023/02/17/will-russia-ukraine-war-end