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When Slow Downloads Hit an App Developer, Only Comcast Customers Suffered

posted by cmn32480 on Monday March 12 2018, @07:24AM   Printer-friendly
from the tubes-are-blocked dept.

Fnord666 writes:

App developer Panic Inc. knew it had a network problem when customers began complaining about trouble downloading and updating Panic apps.

"Geez, your downloads are really slow!" was the common complaint that started coming in a few months ago, Panic co-founder Cabel Sasser explained in a blog post titled, "The Mystery of the Slow Downloads."

But once the mystery cleared up, it all made sense. Panic and its users were the innocent victims of a longstanding network interconnection battle between cable ISP Comcast and Cogent, which operates a global network that carries traffic across the Internet.

The situation will only get worse once the Net Neutrality appeal process is complete.

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  • (Score: 3, Interesting) by Grishnakh on Monday March 12 2018, @02:55PM (2 children)

    by Grishnakh (2831) on Monday March 12 2018, @02:55PM (#651348)

    You're missing the alternative:

    4. App makers specifically warn customers that if they use Comcast, to expect slow speeds because Comcast intentionally degrades their service, and that they should find a new ISP
    5. Customers gripe and complain but generally put up with slow speeds suitable for countries like Zimbabwe
    or 5. (This one is not so likely) Customers in metro areas push for local politicians to strongly regulate ISPs and/or invest in municipal-owned ISPs (this last one isn't allowed in certain states thanks to Republican voters)

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  • (Score: 2, Insightful) by dwilson on Monday March 12 2018, @04:47PM (1 child)

    by dwilson (2599) on Monday March 12 2018, @04:47PM (#651414)

    Or 5. (I rate this one as the most likely) Customers, being average folk with no real understanding of how their modern world's technology works and lacking the give-a-fuck to learn, disregard App maker's warning (assuming they even received it, or read it if they did...) and continue to blame the App maker, spread the same misinformation via twitter/facebook/reviews. App maker's business tanks as a result.

    And the world moves on.

    --
    - D

    • (Score: 4, Insightful) by Grishnakh on Monday March 12 2018, @06:19PM

      by Grishnakh (2831) on Monday March 12 2018, @06:19PM (#651461)

      And 6. (In my ideal world...) App makers leave the US market, or at least charge much higher prices for US customers than in markets where they don't have this problem.