Stories
Slash Boxes
Comments

SoylentNews is people

posted by LaminatorX on Sunday February 23 2014, @10:00PM   Printer-friendly
from the damned-if-you-do-damned-if-you-don't dept.

l3g0la5 writes:

"Apple released iOS 7.0.6 to patch a vulnerability which, if unpatched, could allow attackers to capture or modify data in sessions protected by SSL/TLS. However, quite a few users have reported that the upgrade didn't go as planned and their iDevices have been bricked after the update or during the update process. Users have flocked to Twitter as well as Apple support forums voicing their concerns and frustrations as quite a few users have tried updating their iOS 7 devices while on the move and once bricked, their iPhone, iPad or iPod Touch requires a connection to iTunes to restart."

 
This discussion has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 3, Insightful) by mrbluze on Sunday February 23 2014, @11:18PM

    by mrbluze (49) on Sunday February 23 2014, @11:18PM (#5360) Journal

    It's bad enough. Quite a few people would consider it as good as useless and would take their phones back to the shop asking for a replacement, maybe not you, but the average consumer.

    --
    Do it yourself, 'cause no one else will do it yourself.
    Starting Score:    1  point
    Moderation   +1  
       Insightful=1, Total=1
    Extra 'Insightful' Modifier   0  
    Karma-Bonus Modifier   +1  

    Total Score:   3  
  • (Score: 1) by denmarkw00t on Sunday February 23 2014, @11:34PM

    by denmarkw00t (2877) on Sunday February 23 2014, @11:34PM (#5370)

    Maybe. I'm not sure what comes with Android phones these days, but my wife's old Xperia came with some Sony software that prominently displayed options to repair a "bricked" phone. And, given that this does affect a wide swath of users, many would probably consider it bricked. Of course, we here on...SN? What's the "/." equiv here????? I imagine most of the audience here will not take kindly to "bricked" being used to describe a phone that's a few clicks away from being usable again.

    --
    buck feta
    • (Score: 3, Informative) by denmarkw00t on Sunday February 23 2014, @11:43PM

      by denmarkw00t (2877) on Sunday February 23 2014, @11:43PM (#5376)

      Oh hay, from TFA (and probably should've been in the summary tbh):

      Some of the users were able to enter recovery mode and then after a factory reset managed to restore their last backup to get their iDevice working, but quite a few were not lucky.

      So, SOME could restore, others were genuinely bricked (it seems, the language still isn't clear).

      --
      buck feta
  • (Score: 4, Insightful) by dmc on Sunday February 23 2014, @11:47PM

    by dmc (188) on Sunday February 23 2014, @11:47PM (#5379)

    It's bad enough. Quite a few people would consider it as good as useless and would take their phones back to the shop asking for a replacement, maybe not you, but the average consumer.

    I think that is a sad sad commentary on the state of customer support for products in this day and age. Now before you get off my lawn, let me tell you about a time when people's first inclination when an electronic gizmo or software like that stopped working was to look at that paper user manual with a prominent tech-support phone-number on it, dial it up, talk to a human, and be told how to work around some such minor repairable defect such as this.

    Although it's noteworthy that I have seen a few more expensive devices these days come with some brightly colored piece of paper saying "don't return this to the store, call us instead". Although I find those somewhat offensive because what it should say is- "if you are having a problem and would like to figure out the issue, give us a call and we'd be happy to help, though by all means, if your store has a refund and/or exchange policy, you are certainly still welcome to go that route instead".

    • (Score: 5, Funny) by Anonymous Coward on Monday February 24 2014, @12:01AM

      by Anonymous Coward on Monday February 24 2014, @12:01AM (#5385)

      I tried to call them. But then I realised my phone was not working so I picked up a brick and used that instead and got myself a new iPhone from the shop window.

      • (Score: 0) by Anonymous Coward on Monday February 24 2014, @05:04AM

        by Anonymous Coward on Monday February 24 2014, @05:04AM (#5555)

        Why would you wan't to install windows on your iphone?

    • (Score: 2, Interesting) by lhsi on Monday February 24 2014, @08:37AM

      by lhsi (711) on Monday February 24 2014, @08:37AM (#5682) Journal

      Although it's noteworthy that I have seen a few more expensive devices these days come with some brightly colored piece of paper saying "don't return this to the store, call us instead". Although I find those somewhat offensive because what it should say is- "if you are having a problem and would like to figure out the issue, give us a call and we'd be happy to help, though by all means, if your store has a refund and/or exchange policy, you are certainly still welcome to go that route instead".

      Often the returns policy is one sided for the stores compared to the manufacturer and they lose out on returns, so I can see why they'd try and reduce the return rate (of course the bigger problem is that some places will just accept anything to be returned and charge it back to the manufacturer).

      I'm sure I heard once that there was a similar number to call if you were unhappy with the quality of some cheese, so it's not just high-price electronics that is affected.

    • (Score: 2) by dilbert on Monday February 24 2014, @02:05PM

      by dilbert (444) on Monday February 24 2014, @02:05PM (#5806)

      what it should say is- "if you are having a problem and would like to figure out the issue, give us a call and we'd be happy to help, though by all means, if your store has a refund and/or exchange policy, you are certainly still welcome to go that route instead".

      I suspect that requires too much brainpower for most people (both the marketers writing the crap, and the general population who can't even be arsed to RTFM)