SoylentNews is people
SoylentNews
Google has demonstrated an AI assistant that can make phone calls on your behalf, speaking to the human on the other end of the line. The company showed off the capability by playing a recording of a phone call it claims was between its chatbot and a hair salon:
Onstage at I/O 2018, Google showed off a jaw-dropping new capability of Google Assistant: in the not too distant future, it's going to make phone calls on your behalf. CEO Sundar Pichai played back a phone call recording that he said was placed by the Assistant to a hair salon. The voice sounded incredibly natural; the person on the other end had no idea they were talking to a digital AI helper. Google Assistant even dropped in a super casual "mmhmmm" early in the conversation.
Pichai reiterated that this was a real call using Assistant and not some staged demo. "The amazing thing is that Assistant can actually understand the nuances of conversation," he said. "We've been working on this technology for many years. It's called Google Duplex."
There is already a debate about whether this is a good idea:
The selfishness of Google Duplex
Google's AI sounds like a human on the phone — should we be worried?
Google Duplex: Good or Evil?
(Score: 0) by Anonymous Coward on Friday May 11 2018, @02:08PM
sounds like it may be easier to just use their webpage to set up an appointment. maybe there will be an app for that, rather than this whole human imitating thing.
chances are good that I personally will just stop using the phone to make and receive calls, once it is clear that the people I used to talk to are too lazy, don't care, or were fired and replaced by a google bot. I dont want to help google profit with this next type of outsourcing, no matter the convenience. it means that part of what i can do is readily replaced; it isnt about costs, its about actually being a part of society in even a small way.