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Holdouts to Windows 7, 8.1, and 8.1 RT won't be able to ping Microsoft's own forums for tech support from the company anymore.
The Redmond software behemoth announced on Friday that, come next month, its staff will no longer be combing the official forums for 13 outdated products to offer support advice and assistance. Users will still be able to access the forums and get advice from each one, albeit without feedback from a Microsoft employee.
"There will be no proactive reviews, monitoring, answering or answer marking of questions," Microsoft said in announcing the move.
[...] Customers are still able to get paid support from Microsoft through to the end of the extended support periods.
In addition to the three outdated versions of Windows, Microsoft is pulling the plug on official forum support for the Office 2010 and 2013, IE 10, Surface Pro, Surface Pro 2, Surface RT and Surface 2, and Security Essentials. As with Windows 7 and 8.1, those products are all past their official support lifecycle as well.
(Score: 2) by Phoenix666 on Thursday June 14 2018, @12:26PM
I came to say the same thing others have already said so well: nothing of value was lost. It has been more than 20 years since i used microsoft, but i never found anything useful on their forums. Even when i worked at companies with expensive support contracts, their "help" was always worse than useless.
For all the dimensions of FOSS, there is never a shortage of people who know what they're talking about.
Washington DC delenda est.