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Google's Duplex AI could kill the call center
Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company.
Duplex would handle simple calls for the insurance company, and if the customer started asking complex questions the bot can't handle a human would step in, according to the report. However, it's unlikely that AI research will cease after mastering simple conversations, meaning call centers could one day be largely automated using this technology.
[...] Update: A Google spokesperson reiterated that Duplex is only being tested as a consumer technology for now, and that the company isn't testing it for enterprise. The entire statement is below:
We're currently focused on consumer use cases for the Duplex technology and we aren't testing Duplex with any enterprise clients. As we shared last week, Duplex is designed to operate in very specific use cases, and currently we're focused on testing with restaurant reservations, hair salon booking, and holiday hours with a limited set of trusted testers. It's important that we get the experience right and we're taking a slow and measured approach as we incorporate learnings and feedback from our tests.
Previously: Google Duplex: an AI that Can Make Phone Calls on Your Behalf
Google Starts "Limited Testing" of Google Duplex AI System
(Score: 3, Insightful) by nitehawk214 on Sunday July 08 2018, @04:41PM (3 children)
The end game of capitalize is to make as much money as possible. In the past, people were disposable; it was easy to use them up doing dangerous, repetitive, or otherwise easily automated jobs. Now that we have pesky laws and regulations to protect workers, and advanced technology, automation is being looked to.
However, if we use this as an excuse to throw those disposable people away by cutting all social services to those "lazy fucks that don't have a job", I suppose ends up with the same result. We could also say"great, lets automate the crap jobs and reserve people for the ones that need a person, or just work better with a person."
Society goals sometimes run counter of capitalist ones. Finding a balance is key. Pure-anything is going to be a problem.
"Don't you ever miss the days when you used to be nostalgic?" -Loiosh
(Score: 1, Informative) by Anonymous Coward on Sunday July 08 2018, @04:47PM (1 child)
Where's our good friend Uzzard to tell those lazy fucks to go get a job! Getting a job is easy when you're an unskilled piece of shit who blows goats and trolls lesbians!
(Score: 1, Informative) by Anonymous Coward on Sunday July 08 2018, @06:16PM
Trolling lesbians doesn't pay very well.
Perhaps you should check with your local community college. Mine has several programs in welding, industrial robotics, and CNC operation. They're roughly 10 week courses, full time. Only flaw in our system is that you'll need to take out a student loan. Pretty much all the jobs available to people who complete those courses pays more than programming jobs.
(Well, first year at a programming job around here pays like $60-$80k. Then they fire you after a year if you aren't working 100 hours per week. You'll make $45-$50k out of the door with a skilled trade, which by my math puts you ahead of the programmer after 2 years. Plus, you won't ever be cornered by reactionary feminists and sexually harassed [in person] over the lack of cisfemale welders and CNC operators and some crazy conspiracy theory that welding technology was designed specifically to exclude people with wombs. Win, win in my book.)
Stop your beta cuck whinging and get a skill, you incel!
(Score: 0) by Anonymous Coward on Sunday July 08 2018, @08:38PM
Kurt Vonnegut explored this in "Player Piano" -- https://en.wikipedia.org/wiki/Player_Piano_(novel) [wikipedia.org]
Highly recommended reading for anyone interested in these issues of automation and labor. And damn entertaining as well, Vonnegut knew how to tell a story.