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Google's Duplex AI could kill the call center
Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company.
Duplex would handle simple calls for the insurance company, and if the customer started asking complex questions the bot can't handle a human would step in, according to the report. However, it's unlikely that AI research will cease after mastering simple conversations, meaning call centers could one day be largely automated using this technology.
[...] Update: A Google spokesperson reiterated that Duplex is only being tested as a consumer technology for now, and that the company isn't testing it for enterprise. The entire statement is below:
We're currently focused on consumer use cases for the Duplex technology and we aren't testing Duplex with any enterprise clients. As we shared last week, Duplex is designed to operate in very specific use cases, and currently we're focused on testing with restaurant reservations, hair salon booking, and holiday hours with a limited set of trusted testers. It's important that we get the experience right and we're taking a slow and measured approach as we incorporate learnings and feedback from our tests.
Previously: Google Duplex: an AI that Can Make Phone Calls on Your Behalf
Google Starts "Limited Testing" of Google Duplex AI System
(Score: -1, Troll) by Anonymous Coward on Sunday July 08 2018, @06:52PM (2 children)
The economy is doing splendidly. Capitalist billionaires are raking in the money, since the Free Software movement has reduced their software expenses to nothing. Except the working people at the bottom are doing terribly because they don't get paid for work. There's no economic reason for Google to pay any of the volunteers who made Linux. Google can just take Linux and put it in every Android phone and Linux developers don't get a dime.
I am quite well aware of internships and apprentiships. What you are neglecting to consider is that internships and apprenticeships traditionally lead to employment. Where the Free Software movement is concerned, there is no need for employment to occur. Once the software has been written for free, the coder who wrote it has no remaining value and only an idiot would pay to employ that coder instead of simply finding another sucker who is willing to work for free.
This is the state of affairs created by Richard Stallman and his Free Software movement. Disposable volunteers create software for as long as they are naive enough to do so. Giant corporations reap all the benefits. And it makes no difference to Richard Stallman whose lifework has been the communist takeover of an industry that has led to the enrichment of a handful of capitalists. Richard Stallman got out while the getting was good for him.
(Score: 1, Offtopic) by Runaway1956 on Sunday July 08 2018, @07:15PM (1 child)
I suppose you would be happier if we all had to pay for the air that we breathe. Maybe instead of coding, you can get in on the oxygen licensing scam - I mean scheme.
Alternative für Deutschland
(Score: 0) by Anonymous Coward on Sunday July 08 2018, @07:41PM
Now you're just being silly. We do pay for the air we breathe, in the form of taxes to fund regulation such as zoning to ensure your pleasant residential neighborhood doesn't have a polluting factory poisoning your air and dumping radioactive nuclear waste in your backyard which will slowly kill you.
Likewise we pay for the water we drink and the sewers we use and the roads we drive on and the sidewalks we walk on, again with taxes.
Maybe you want to implement the Software Tax which Richard Stallman advocated in the GNU Manifesto. This would be a single payer system for all software, funded by your taxes, which would pay coders so Google wouldn't need to pay anyone ever, not even a single H1-B. Unless of course you're already paying too much in taxes for single payer programs that directly benefit you, like Medicare.
Nah, that would be too socialist for you. Let's stick with the communist model where Free Software is produced by unpaid volunteers for the benefit of capitalist billionaires. It's what works.