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Google's Duplex AI could kill the call center
Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company.
Duplex would handle simple calls for the insurance company, and if the customer started asking complex questions the bot can't handle a human would step in, according to the report. However, it's unlikely that AI research will cease after mastering simple conversations, meaning call centers could one day be largely automated using this technology.
[...] Update: A Google spokesperson reiterated that Duplex is only being tested as a consumer technology for now, and that the company isn't testing it for enterprise. The entire statement is below:
We're currently focused on consumer use cases for the Duplex technology and we aren't testing Duplex with any enterprise clients. As we shared last week, Duplex is designed to operate in very specific use cases, and currently we're focused on testing with restaurant reservations, hair salon booking, and holiday hours with a limited set of trusted testers. It's important that we get the experience right and we're taking a slow and measured approach as we incorporate learnings and feedback from our tests.
Previously: Google Duplex: an AI that Can Make Phone Calls on Your Behalf
Google Starts "Limited Testing" of Google Duplex AI System
(Score: 0) by Anonymous Coward on Sunday July 08 2018, @08:36PM (2 children)
Yes I have held a programming job. My title was Programmer and it was my job to find abandoned Free Software projects that were almost but not quite sufficient for the needs of the company and fix all the bugs so the software could actually be used.
I also have authored many of my own Free Software projects, abandoned of course.
So I am very experienced in the lifecycle of Free Software. It goes like this.
1/ Creation. Some naive fool codes a piece of Free Software.
2/ Growth. Like minded fools contribute to the project.
3/ Abandonment. The contributors become disillusioned and abandon the project.
4/ Theft. Finally someone eventually comes along and steals the abandoned code.
Only in the final stage, Theft, does a Free Software project turn a profit, and not for the original contributors.
I might wonder who is profiting from my code now, but the truth is I don't care.
(Score: 0) by Anonymous Coward on Monday July 09 2018, @01:50AM
Pull your head out of your ancap ass. Ever have to deal with somebody proprietary shit code you can't fix?
(Score: 1) by nitehawk214 on Tuesday July 10 2018, @02:54PM
Show me on the doll where free software touched you.
"Don't you ever miss the days when you used to be nostalgic?" -Loiosh