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Man Asks for Pixel 3 Refund, Gets 10 Pink Replacements Instead:
This is the tale of customer service gone awry as told by Reddit user Cheetoz, who said he was resorting to shaming Google to try to get some resolution to the apparent shipping blunder. In a post on the social network, Cheetoz describes returning a defective white handset for a refund of its $1,000 purchase price but receiving only $80 -- to cover the sales tax, he said.
His frustration was then compounded by the bizarre: Instead of receiving the approximately $900 he'd be owed, he was sent 10 pink Pixel 3s after placing a separate transaction for a single Not Pink Pixel 3. His thread included an image of the 10 phones, with the message: "Google, I have your phones. You have my money. Let's sort this out."
He admits that financially, he's coming out ahead, but says he wants to do the right thing and return them. But not without getting the refund he's owed in exchange.
OMG Pwnies!
(Score: 0) by Anonymous Coward on Friday April 19 2019, @04:15PM (3 children)
When a company mistakenly sent me additional hardware during resolution of a customer service issue, I responded to them offering to send back the hardware at their cost. Until they sent me a way to return the hardware, I told them, politely, that I would store their property at my house, unused, in a safe place, but would begin charging a $X per day storage fee after the first 30 days (to give them time to take care of the problem for free), and that they would need to remit payment in addition to providing return shipping from that point on (beyond the 30-day grace period). At the point the owed storage fees reached the same value as the value of the hardware, I would accept full unencumbered ownership of the hardware as payment in full for the owed storage fees. Failure to provide return shipping in a timely manner (30-day grace window) would be deemed as acceptance of terms for storing property belonging to them.
IN several months, I owned the hardware outright. They never responded.
(Score: 0) by Anonymous Coward on Friday April 19 2019, @04:23PM (1 child)
Nice that it worked for you, but I wonder if an unsigned contract (for storage fees) such as you describe is truly binding?
(Score: 0) by Anonymous Coward on Friday April 19 2019, @06:41PM
If it works for software EULAs, it should work for customer support issues.
(Score: 3, Informative) by darkfeline on Friday April 19 2019, @08:05PM
There's no need. In the US, you are not obligated to provide compensation for anything anyone mails you, every if accidentally. If a company sends you thing, you now own thing. This was to stop obvious scams of companies sending you a thing and forcing you to buy it, essentially.
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