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Man Asks for Pixel 3 Refund, Gets 10 Pink Replacements Instead:
This is the tale of customer service gone awry as told by Reddit user Cheetoz, who said he was resorting to shaming Google to try to get some resolution to the apparent shipping blunder. In a post on the social network, Cheetoz describes returning a defective white handset for a refund of its $1,000 purchase price but receiving only $80 -- to cover the sales tax, he said.
His frustration was then compounded by the bizarre: Instead of receiving the approximately $900 he'd be owed, he was sent 10 pink Pixel 3s after placing a separate transaction for a single Not Pink Pixel 3. His thread included an image of the 10 phones, with the message: "Google, I have your phones. You have my money. Let's sort this out."
He admits that financially, he's coming out ahead, but says he wants to do the right thing and return them. But not without getting the refund he's owed in exchange.
OMG Pwnies!
(Score: 2) by Rich on Friday April 19 2019, @06:31PM (1 child)
When ebay was new, it was an insult to say "That came from eBay, right?". By now, I am having much more trouble with "established, respected, reputable, serious" businesses than with the smallest backyard shack that peddles its goods on the 'bay. To the point that if I have to mail order something, I look at ebay first. Stuff arrives within 2 days, and if sellers screw up (shit happens) they usually sort out any issue within hours and with conditions I didn't dare to ask for. Compare that to any big business where it's an epic quest to just communicate your problems to them in the first place, let alone making them also understand, or even do something useful about it.
I'd estimate from the point on where a company has a computer phone system screening away support callers, you can, bottom line, spare yourself anything less than opening fire with a registered letter from a lawyer, and if the company is so big that it's stock traded, you'll need accompanying social media coverage. Unless you get 10 pink Pixels - which is so hilarious that the social media coverage alone does it. :)
(Score: 0) by Anonymous Coward on Friday April 19 2019, @08:23PM
Liability and an excess of lawyers killed customer service.