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Colorado's Peak ISP Sues Former Customer Over Bad Review

posted by janrinok on Monday August 04 2014, @01:01AM   
from the you-only-ever-get-promised-'upto' dept.

AlHunt writes:

Russell Petrick, disgruntled former Peak Internet customer, posted bad reviews online about his former ISP (on: Yelp, SuperPages, Better Business Bureau, and Yahoo) and is now being sued for an undetermined amount of money.

According to Techdirt:

Russell Petrick is disabled and spends a lot of time on his computer at home. He signed on with Peak Internet for web access to watch movies and surf the net. "It was just too terrible to consider keeping," Petrick said when asked about the service. He said he was paying $50 a month for Internet download speeds of 20 mbps... Petrick claims the speeds were nowhere near that, and averaged 6.5 mbps. "The fastest speed I got was 13.6 mbps download and 3.1 mbps upload," Petrick said. "I didn't get anywhere near the 20 mbps mark."

It seems that Peak Internet's view is "ISP to customer: thanks for paying for a 20 Mbps connection speed. Anything above 4 Mbps is bonus speed. Stop complaining."

A customer who can only approach the speeds of a connection priced at half what he's paying obviously isn't going to be happy, but rather than work towards improving connection speeds, the company apparently decided to defer to its fine print. This isn't a great way to provide customer service and suing someone over bad reviews is an even worse decision.

Here are The Suit for Your Viewing Pleasure [pdf], Complaint Teller County [pdf], and the KOAA5 News Report.

• Re:In other news (Score: 3, Informative) by Geotti on Monday August 04 2014, @03:15AM

  by Geotti (1146) on Monday August 04 2014, @03:15AM (#77076) Journal

  ACs... Never happy (for some values of "never").
   

  6. Since discontinuing his service, Petrick has made defamatory statements about Peak Internet on the Internet, including, but are not limited to, Yelp, YouTube, Superpages, and Yahoo.
  7. The defamatory statements made by Petrick about Peak Internet include, but are not limited to, false statements about the speed of services provided by Peak Internet and responses to complaints about alleged issues with the speed of services provided by Peak Internet.
  8. Upon information and belief, Petrick has made defamatory statements about Peak Internet to other third-parties not using the Internet.
  9. Upon information and belief, the defamatory statements made by Petrick about Peak Internet to other third-parties include, but are not limited to, false statements about the speed of services provided by Peak Internet and responses to complaints about alleged issues with the speed of services provided by Peak Internet.

  From the first link.

  Parent

  Starting Score:	1		point
  Moderation		+1
  Informative=1, Total=1
  Extra 'Informative' Modifier		0
  Karma-Bonus Modifier		+1
  Total Score:		3