SoylentNews is people
SoylentNews
from the you-only-ever-get-promised-'upto' dept.
Russell Petrick, disgruntled former Peak Internet customer, posted bad reviews online about his former ISP (on: Yelp, SuperPages, Better Business Bureau, and Yahoo) and is now being sued for an undetermined amount of money.
According to Techdirt:
Russell Petrick is disabled and spends a lot of time on his computer at home. He signed on with Peak Internet for web access to watch movies and surf the net. "It was just too terrible to consider keeping," Petrick said when asked about the service. He said he was paying $50 a month for Internet download speeds of 20 mbps... Petrick claims the speeds were nowhere near that, and averaged 6.5 mbps. "The fastest speed I got was 13.6 mbps download and 3.1 mbps upload," Petrick said. "I didn't get anywhere near the 20 mbps mark."
It seems that Peak Internet's view is "ISP to customer: thanks for paying for a 20 Mbps connection speed. Anything above 4 Mbps is bonus speed. Stop complaining."
A customer who can only approach the speeds of a connection priced at half what he's paying obviously isn't going to be happy, but rather than work towards improving connection speeds, the company apparently decided to defer to its fine print. This isn't a great way to provide customer service and suing someone over bad reviews is an even worse decision.
Here are The Suit for Your Viewing Pleasure [pdf], Complaint Teller County [pdf], and the KOAA5 News Report.
(Score: 1) by black_trout on Monday August 04 2014, @09:43PM
I've lived in Colorado my whole life and have never heard of this busch league ISP. They might have greater success if they spent less money on frivolous suits, and more on marketing themselves as an alternative to the Comcast / Century Link duopoly in the area.
Regarding advertised speeds- its all bullshit and everybody knows it. It says "up to" right in your contract. If you cant handle that, put your money where your mouth is and get a business class contract with guaranteed speeds.