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Capital One Fixes Systemwide Outage:
The outage happening on a Friday -- and the first of the month -- makes for some bad timing.
Capital One customers had to wait several hours before they could access their money on Friday. The bank had a massive outage that prevented people from withdrawing or depositing funds.
A tweet from the bank's customer service Twitter account Friday afternoon said the issue affecting its customers in the morning had been resolved. However, some tweeted in response, saying they still couldn't access their direct deposits, or transfer funds.
Friday morning, the Capital One customer service account confirmed the outage after a customer tweeted about being unable to access an account. One apparent customer tweeted that she'd contacted the bank by phone and was told by a representative that it was a systemwide problem.
A company spokesperson said in an email Friday that customers won't be responsible for any late fees associated with this issue.
It's nice that Capital One will not directly charge fees to their customers because of the outage, but what about people who did not have their deposits accepted and saw automated payments bounced? What about the indirect fees their customers incurred as a result?
Previously:
Capital One Target of Massive Data Breach
(Score: 2, Funny) by Anonymous Coward on Saturday November 02 2019, @04:24PM
A hole.
(Score: 4, Interesting) by Snotnose on Saturday November 02 2019, @04:53PM (2 children)
Early to mid 90s, I couldn't get money from my ATM. Tried a couple different places on the way to work, no joy. At work found out others had the same issue. Turned out there was a huge snowstorm back east and the roof of the building where the servers were had collapsed.
So why didn't they have backup servers, we asked? Turned out those were the backup servers, the main servers got taken out in the first World Trade Center bombing.
I came. I saw. I forgot why I came.
(Score: 0) by Anonymous Coward on Saturday November 02 2019, @05:15PM (1 child)
It's a pain to deal with any bank, but since they don't do a perfect job of staying online I have accounts at a bank and separate credit union.
(Score: 2) by Snotnose on Saturday November 02 2019, @11:33PM
That 90's incident taught me to always have enough cash on hand to cover any credit card purchase I make (if the ATM can crap out, so can a credit card). Now I always carry between $100 and $200 cash, when it dips under $100 I hit the ATM. Came in handy a couple years after my original story, which leads to another story....
CSB
Mid 90s, met my future wife in my neck of the woods, but she lived some 40 miles north. First date was in her neck of the woods, Mexican restaurant, declined my main credit card. And my secondary one. Fortunately I had the cash to pay the bill, things went well that night, we got married, bought a house, got divorced, she got the house, now I'm in a shitty 1 bedroom apt while she's in a 3 bedroom condo 100 yards from the beach.
Anywhoo, deep breaths, turns out my credit cards were denied due to their fraud prevention strategies. I was using my credit card outside my usual area, which triggered an alert. What's funny about that is I got my credit cards specifically for work travel. So using them 1000 miles from home was fine and dandy, but 40 miles away? Problem. Worse? Back then I used cash for everything except for work related travel, where the credit card receipts went onto expense reports. I never used a credit card in my neck of the woods.
/ I do make exceptions to the "have enough cash to cover the credit card"
// Things like buying a new TV, a PS4, or a check engine light == $$$
/// all of which I've done since last Black Friday.
I came. I saw. I forgot why I came.
(Score: 2) by hendrikboom on Saturday November 02 2019, @05:17PM (2 children)
I often wonder what the major banks do to keep accounts straight despite equipment failure and network attacks.
I'm not wondering about keeping the system up and running 24 hours a day; I'm just wondering about long-term database integrity. So that when they *are* up again the numbers are correct.
(Score: 2) by takyon on Saturday November 02 2019, @07:09PM (1 child)
If you take a peek behind the curtain, it's Bitcoin as far as the eye can see.
[SIG] 10/28/2017: Soylent Upgrade v14 [soylentnews.org]
(Score: 2) by Pslytely Psycho on Sunday November 03 2019, @04:15AM
We need a +1 Terrifying mod......
Alex Jones lawyer inspires new TV series: CSI Moron Division.
(Score: 4, Informative) by Mojibake Tengu on Saturday November 02 2019, @06:19PM (4 children)
Would you put a critical data of yours on a single drive? Most probably, no.
Why would anyone use just a single bank for critical operations with their money? That's just plain stupid.
I use five banks regularly. They all know about it well and they often race each other by offering me better options for both investments and operations. Sometimes, it is even possible for me to dictate terms for contracts or reject some stupid terms of theirs.
Never confuse laziness with convenience.
The edge of 太玄 cannot be defined, for it is beyond every aspect of design
(Score: 2) by RS3 on Saturday November 02 2019, @07:24PM
What? You're working the capitalistic system? You're getting them to compete and negotiate? Imagine the sheer destruction of known society if everyone did that. Don't listen to this guy. Pay your huge fees, lock-in contracts, non-compete clauses, forced arbitration, more fees, etc. Keep the system going.
/s (that means the previous content was sarcasm, for those who take me too literally)
(Score: 2) by FatPhil on Sunday November 03 2019, @03:25PM (2 children)
I also use $FINNISHBIGGUY for my GSM connection, and she uses $ESTONIANBIGGUY for hers, so the chance of us being detached from the phone network is diminished.
And home uses $BIGGISHISP for the internet connection, and the office uses $BIGGERISP for its, with the mail and web servers configured to serve all our domains with one short tappety-tap if we lose one temporarily.
So yes, very much, redundancy is good.
Hmmm, I don't have a spare g/f...
Great minds discuss ideas; average minds discuss events; small minds discuss people; the smallest discuss themselves
(Score: 2) by FatPhil on Sunday November 03 2019, @03:26PM (1 child)
Great minds discuss ideas; average minds discuss events; small minds discuss people; the smallest discuss themselves
(Score: 1) by RandomFactor on Sunday November 03 2019, @04:38PM
/me pockets another expression for future use
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