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Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup's customer service tweeted over the weekend that its SmartFeeders and app's functionality have been restored, Petnet's lack of responsiveness continues to leave many customers frustrated and confused.
Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren't dispensing it on schedule.
But all is not lost. A system update announcement reports:
System Update: SmartFeeders are returning online. There will be a system reset to help stabilize your SmartFeeder's app functionality. We will promptly update you once this has been completed. Scheduled automatic feeds should still dispense on time.
Those darn customers, so impatient, unwilling to wait for their next fix to download. Please check back in one quarter of a galactic rotation. Thank you.
(Score: 1, Touché) by Anonymous Coward on Friday February 28 2020, @08:09PM (1 child)
My dog died because the smart pet feeder broke. I'm suing for 10 gazillion dollars.
(Score: 5, Informative) by DannyB on Friday February 28 2020, @09:10PM
By opening the package, you agreed to the EULA which was sealed up inside the box.
The EULA specifies mandatory binding arbitration at the company's headquarters.
You agree that the maximum damages are limited to a coupon for a 50lb bag of kangaroo food (made in china!).
Santa maintains a database and does double verification of it.