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posted by martyb on Friday February 28 2020, @07:29PM   Printer-friendly
from the future-feedings-look-cloudy dept.

Petnet's smart pet feeder system is back after a week-long outage, but customers are still waiting for answers:

Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup's customer service tweeted over the weekend that its SmartFeeders and app's functionality have been restored, Petnet's lack of responsiveness continues to leave many customers frustrated and confused.

Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren't dispensing it on schedule.

But all is not lost. A system update announcement reports:

System Update: SmartFeeders are returning online. There will be a system reset to help stabilize your SmartFeeder's app functionality. We will promptly update you once this has been completed. Scheduled automatic feeds should still dispense on time.

Those darn customers, so impatient, unwilling to wait for their next fix to download. Please check back in one quarter of a galactic rotation. Thank you.


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  • (Score: 5, Informative) by sjames on Friday February 28 2020, @09:13PM (3 children)

    by sjames (2882) on Friday February 28 2020, @09:13PM (#964332) Journal

    Way too many corporations today seem to have a problem internalizing the fact that when they sell something, it is no longer theirs and they have no visitation rights. Much like toddlers that cannot bring themselves to let go of the smelly hole ridden blanket. Of course, toddlers have the excuse that they are not yet mature but corporations are supposedly run by adults.

    Of course, like small children, the corporate world is full of companies that think they are the first in human history to think of blowing into their straw to make bubbles in their milk. Unlike small children, they think that they somehow deserve perpetual world-wide exclusive rights to blow bubbles as a result.

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  • (Score: 3, Interesting) by DannyB on Friday February 28 2020, @09:37PM

    by DannyB (5839) Subscriber Badge on Friday February 28 2020, @09:37PM (#964349) Journal

    It's not only corporations who behave like this. It can be various, um, political leaders as well.

    --
    People today are educated enough to repeat what they are taught but not to question what they are taught.
  • (Score: 2) by Gaaark on Saturday February 29 2020, @01:56AM

    by Gaaark (41) on Saturday February 29 2020, @01:56AM (#964448) Journal

    The problem is, too many people buy into the shit. Then they get shit on, so they buy the competitors shit and get shit on again.

    --
    --- Please remind me if I haven't been civil to you: I'm channeling MDC. ---Gaaark 2.0 ---
  • (Score: 1, Touché) by Anonymous Coward on Saturday February 29 2020, @10:26PM

    by Anonymous Coward on Saturday February 29 2020, @10:26PM (#964689)

    (evil Ferengi voice)
    Way too many consumers today seem to have a problem internalizing the fact that when they buy something, it is not theirs and we maintain exclusive visitation rights. Much like toddlers that cannot bring themselves to let go of the smelly hole ridden blanket for our brand new internet connected SmartBlanket. Of course, toddlers have the excuse that they are not yet mature but their consumer caretakers are supposedly adults that we can bend to our will.

    Of course, like small children, the consumer world is full of individuals that think they are far from the first in human history to think of blowing into their straw to make bubbles in their milk - we patented that. Unlike small children, they think that they somehow deserve perpetual world-wide freedom to blow bubbles as a result.