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  • (Score: 2) by DannyB on Friday April 03 2020, @03:20PM

    by DannyB (5839) Subscriber Badge on Friday April 03 2020, @03:20PM (#978736) Journal

    That is true.

    From the early stages of my product's development (eg, the product I work on, but my employer owns it) we already had decades of experience in this market and understood our customers' business. We had already been through two green-screen text versions (eg, first and then major rewrite), one desktop GUI version (major rewrite), and then to the web. We pay attention to customer feedback. I am interested in feedback, especially negative feedback. In short, we've been doing this for a long time (decades). It's not some johnny-come-lately web application.

    The more customizable you make software, the more complex it is to design, maintain, then configure for a customer, and then use by the user. Definitely have necessary customizability. Avoid that which is unnecessary. Understand the customer's business and workflow. Design workflows around that.

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