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posted by Fnord666 on Friday August 21 2020, @06:12PM   Printer-friendly
from the oops-our-bad-sorry dept.

Adobe Lightroom iOS update permanently deleted users' photos:

A recent update to the Adobe Lightroom app permanently deleted some iOS users' photos and presets, an Adobe rep confirmed on the Photoshop feedback forums. Adobe has since corrected the issue, which was first spotted by PetaPixel, but not before drawing the ire of many disappointed users.

[...] Needless to say, users who had just lost photos and presets were not happy. "Rikk, we understand the announcement, however this doesn't solve the problem," wrote Ewelina Wojtyczka. "People lost months/years of their work. Apologies will not bring it back."

Adobe hasn't further commented on the bug outside Flohr's post. [...] While Adobe shouldn't be let off the hook for this error, perhaps the importance of multiple backups is the hard lesson we can learn from this.


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  • (Score: 4, Insightful) by Mojibake Tengu on Friday August 21 2020, @07:08PM (7 children)

    by Mojibake Tengu (8598) on Friday August 21 2020, @07:08PM (#1040041) Journal

    Adobe as an antagonist to people is quite legendary.
    We used to nick Flash as Adobe Infiltrator.

    However, this incident is very suspect to be engineered for purpose:

    Flohr did note that the Lightroom cloud, and Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic weren’t affected. This makes it sound like only pictures that weren’t backed up to Adobe’s Cloud were deleted, though that’s no comfort to people who lost their photos.

    Deliberately and purposely harming non-cloud users (who are obviously less value for a corp) to make everyone scared and drive the herd into cloud services.

    --
    Respect Authorities. Know your social status. Woke responsibly.
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  • (Score: 3, Insightful) by Fishscene on Friday August 21 2020, @07:21PM (1 child)

    by Fishscene (4361) on Friday August 21 2020, @07:21PM (#1040051)

    They say don't attribute to malice what can be attributed to stupidity (or something like that). The problem I find is that more often then not, these "mistakes" are in favor of the one making them. "oops! Sorry you lost your photos. I guess if you had them in Adobe cloud you'd be just fine..."

    So yea, Call me "Suspicious" on this one. Thanks for bringing this to light! (room)

    --
    I know I am not God, because every time I pray to Him, it's because I'm not perfect and thankful for what He's done.
    • (Score: 2) by zoward on Saturday August 22 2020, @10:26AM

      by zoward (4734) on Saturday August 22 2020, @10:26AM (#1040319)

      Sure, but you risk your users ditching Adobe altogether for a solution from a different vendor. I'm leaning toward incompetence (vs. malice) on this one.

  • (Score: 3, Informative) by SomeGuy on Friday August 21 2020, @07:28PM (2 children)

    by SomeGuy (5632) on Friday August 21 2020, @07:28PM (#1040054)

    Flohr did note that the Lightroom cloud, and Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic weren’t affected.

    So in other words, some people were trying to use a high-end graphics tool on a toy iPhone. Perhaps the real lesson is not to use a toy cell phone for real work.

    Although that cloud crap needs to die too.

    • (Score: 3, Informative) by Runaway1956 on Friday August 21 2020, @07:55PM

      by Runaway1956 (2926) Subscriber Badge on Friday August 21 2020, @07:55PM (#1040070) Journal

      a high-end graphics tool on a toy iPhone

      My first reading missed that. Only on Mac mobile operating systems? I have to agree, if you're using a iPhone as a computer, you're not doing much of anything right.

      --
      ‘Never trust a man whose uncle was eaten by cannibals’
    • (Score: 3, Touché) by Spamalope on Saturday August 22 2020, @12:41AM

      by Spamalope (5233) on Saturday August 22 2020, @12:41AM (#1040194) Homepage

      How about: Adobe was trying to sell expensive graphics tools to buyers of status symbol priced phones figuring they'd snag some without regard to the practicality.

  • (Score: 3, Interesting) by Anonymous Coward on Friday August 21 2020, @07:38PM

    by Anonymous Coward on Friday August 21 2020, @07:38PM (#1040063)

    I used adobe cloud in College, trust me this is the best that pos has ever worked. It was totally inept at anything, spawning copies of files instead of syncing all the time. I would manually have to delete 9 copies of every file,.verifying that the version I was keeping was the most up to date once a week. I can totally see them fucking up like this in a sad effort to finally have the thing work sanely.

  • (Score: 2) by sjames on Friday August 21 2020, @08:48PM

    by sjames (2882) on Friday August 21 2020, @08:48PM (#1040091) Journal

    Try Adobe products, you'll shit a brick!