Slash Boxes

SoylentNews is people

posted by Fnord666 on Friday August 21 2020, @06:12PM   Printer-friendly
from the oops-our-bad-sorry dept.

Adobe Lightroom iOS update permanently deleted users' photos:

A recent update to the Adobe Lightroom app permanently deleted some iOS users' photos and presets, an Adobe rep confirmed on the Photoshop feedback forums. Adobe has since corrected the issue, which was first spotted by PetaPixel, but not before drawing the ire of many disappointed users.

[...] Needless to say, users who had just lost photos and presets were not happy. "Rikk, we understand the announcement, however this doesn't solve the problem," wrote Ewelina Wojtyczka. "People lost months/years of their work. Apologies will not bring it back."

Adobe hasn't further commented on the bug outside Flohr's post. [...] While Adobe shouldn't be let off the hook for this error, perhaps the importance of multiple backups is the hard lesson we can learn from this.

Original Submission

This discussion has been archived. No new comments can be posted.
Display Options Threshold/Breakthrough Mark All as Read Mark All as Unread
The Fine Print: The following comments are owned by whoever posted them. We are not responsible for them in any way.
  • (Score: 3, Insightful) by Fishscene on Friday August 21 2020, @07:21PM (1 child)

    by Fishscene (4361) on Friday August 21 2020, @07:21PM (#1040051)

    They say don't attribute to malice what can be attributed to stupidity (or something like that). The problem I find is that more often then not, these "mistakes" are in favor of the one making them. "oops! Sorry you lost your photos. I guess if you had them in Adobe cloud you'd be just fine..."

    So yea, Call me "Suspicious" on this one. Thanks for bringing this to light! (room)

    I know I am not God, because every time I pray to Him, it's because I'm not perfect and thankful for what He's done.
    Starting Score:    1  point
    Moderation   +1  
       Insightful=1, Total=1
    Extra 'Insightful' Modifier   0  
    Karma-Bonus Modifier   +1  

    Total Score:   3  
  • (Score: 2) by zoward on Saturday August 22 2020, @10:26AM

    by zoward (4734) on Saturday August 22 2020, @10:26AM (#1040319)

    Sure, but you risk your users ditching Adobe altogether for a solution from a different vendor. I'm leaning toward incompetence (vs. malice) on this one.