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posted by Fnord666 on Friday August 21 2020, @06:12PM   Printer-friendly
from the oops-our-bad-sorry dept.

Adobe Lightroom iOS update permanently deleted users' photos:

A recent update to the Adobe Lightroom app permanently deleted some iOS users' photos and presets, an Adobe rep confirmed on the Photoshop feedback forums. Adobe has since corrected the issue, which was first spotted by PetaPixel, but not before drawing the ire of many disappointed users.

[...] Needless to say, users who had just lost photos and presets were not happy. "Rikk, we understand the announcement, however this doesn't solve the problem," wrote Ewelina Wojtyczka. "People lost months/years of their work. Apologies will not bring it back."

Adobe hasn't further commented on the bug outside Flohr's post. [...] While Adobe shouldn't be let off the hook for this error, perhaps the importance of multiple backups is the hard lesson we can learn from this.


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  • (Score: 1, Interesting) by Anonymous Coward on Friday August 21 2020, @08:19PM (2 children)

    by Anonymous Coward on Friday August 21 2020, @08:19PM (#1040077)

    Users (victims) were lulled into a sense of Adobe has your back, it's all 110% safe with us in our Cloud, forever. Just keep paying that monthly subscription!!!
    Well, I walked away from Adobe when I saw the rentalware was coming. Great products - LR and PS are wonderful, the rent-by-the-month model is great for Adobe's cashflow, but in the end it all sucks for the end user.
    As any sort of working pro or amateur photog, always have multiple backups. I hope Adobe pay the price for this screwup, because it is inexcusable!

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  • (Score: 2) by barbara hudson on Friday August 21 2020, @11:35PM (1 child)

    by barbara hudson (6443) <barbara.Jane.hudson@icloud.com> on Friday August 21 2020, @11:35PM (#1040159) Journal
    They were using a version that didn't have cloud backup. It ran on their iPhone. Sux 2 be them. Guess they could have backed their pix to iCloud, or to a laptop or desktop, or any number of alternatives. Teach them not to run a sideline business off a phone.
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    • (Score: 1, Interesting) by fustakrakich on Saturday August 22 2020, @02:42AM

      by fustakrakich (6150) on Saturday August 22 2020, @02:42AM (#1040246) Journal

      Heh, you sure making a lot of excuses for Adobe. Sounds very suspicious

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