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posted by Fnord666 on Friday August 21 2020, @06:12PM   Printer-friendly
from the oops-our-bad-sorry dept.

Adobe Lightroom iOS update permanently deleted users' photos:

A recent update to the Adobe Lightroom app permanently deleted some iOS users' photos and presets, an Adobe rep confirmed on the Photoshop feedback forums. Adobe has since corrected the issue, which was first spotted by PetaPixel, but not before drawing the ire of many disappointed users.

[...] Needless to say, users who had just lost photos and presets were not happy. "Rikk, we understand the announcement, however this doesn't solve the problem," wrote Ewelina Wojtyczka. "People lost months/years of their work. Apologies will not bring it back."

Adobe hasn't further commented on the bug outside Flohr's post. [...] While Adobe shouldn't be let off the hook for this error, perhaps the importance of multiple backups is the hard lesson we can learn from this.

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  • (Score: 3, Insightful) by vux984 on Friday August 21 2020, @10:38PM (1 child)

    by vux984 (5045) on Friday August 21 2020, @10:38PM (#1040136)

    "Crying about losing YEARS of work because you didn't make a single backup?"

    They kind of did.

    Their data was stored in Adobe's cloud account. It's clearly in hindsight not a sufficient backup solution and wouldn't satisfy an IT expert -- but for a lot of laypeople it probably behaved enough like a backup that they thought they were fine. They could lose their phone, buy a new one, login to adobe, and the data was there... that's a backup to my mom.

    And surely Adobe was telling people that their data was all safe and secure in the Adobe cloud.

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  • (Score: 2) by vux984 on Friday August 21 2020, @10:40PM

    by vux984 (5045) on Friday August 21 2020, @10:40PM (#1040138)

    Replying to myself -- because reading more -- it sounds like it only affected stuff that wasn't sync'd with adobe's cloud.