Arthur T Knackerbracket has processed the following story:
[...] As broadband connectivity becomes more and more integral to daily work and schooling habits, few ISPs are meeting our expectations. If we start to see increased competition, that might change.
Your industry may have a perception problem when it gets lower customer satisfaction ratings than the US Postal Service or even gas stations. But that's where internet service providers are now, with the recent release of the American Customer Satisfaction Index's Telecommunications Study for 2021-2022.
Among more than 45 different industries surveyed (including such wide-ranging trades as food manufacturing, life insurance, airlines, hotels, hospitals and social media), ISPs came in dead last for customer satisfaction, with a 64 rating on a zero to 100 scale. That's two points behind the next lowest industry (subscription TV services at 66) and a 1.5% loss over the previous year's performance.
Internet service providers bring up the rear in the latest ACSI list of customer satisfaction by industry.
[...] One other standout from the report is newcomer T-Mobile Home Internet, which hit the market in 2021 and debuted at second on the list with a score of 71. That bodes well for the fixed wireless option, which uses its 5G and 4G LTE networks to connect homes to the internet and aims to be a disruptor to traditional broadband providers (the tagline on its site is "Free yourself from internet BS"). If these scores are any indication, it and other newcomers might have a shot at success.
(Score: 4, Informative) by Runaway1956 on Friday June 17 2022, @10:40AM (2 children)
Sorry, I typed that wrong, it's Mbps, not MBPS.
From https://fast.com/ [fast.com]
From the ISP
So, the ISP and the speedtest are using the same unit of measure, but I'm getting substantially less than the ISP is charging me for. Note that I just ran that speedtest at about 5:30 in the morning, when I should be seeing the best speeds possible.
There was also some chicanery involved when we upgraded our old 2 Mbps contract. I opted for 10 Mbps, because it was the fastest they would sell me. The claim was the phone lines are too old in this area to get 15 Mbps or higher. Anyway, I complained a few times that my 10 Mbps was only ~5 Mbps, and apparently, they switched the connection to 15 Mbps, without a new contract or increased charges. So, I'm paying for a 10 meg connection, getting a 15 meg connection, which on rare occasion exceeds what I'm paying for, but never equals what the line claims to be.
You can imagine how I anticipate the fiber being hooked up!
(Score: 1, Spam) by Anonymous Coward on Friday June 17 2022, @12:41PM (1 child)
> You can imagine how I anticipate the fiber being hooked up!
Oh noes, will a higher speed connection mean even more posts by the Runaway?
I for one dread the day you get fiber.
(Score: 0) by Anonymous Coward on Saturday June 18 2022, @05:02PM
Spam mod abuse is back! Looks like runaway is working his sock puppets back into rotation, just had to lay low for a while.