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Arthur T Knackerbracket has processed the following story:
[...] As broadband connectivity becomes more and more integral to daily work and schooling habits, few ISPs are meeting our expectations. If we start to see increased competition, that might change.
Your industry may have a perception problem when it gets lower customer satisfaction ratings than the US Postal Service or even gas stations. But that's where internet service providers are now, with the recent release of the American Customer Satisfaction Index's Telecommunications Study for 2021-2022.
Among more than 45 different industries surveyed (including such wide-ranging trades as food manufacturing, life insurance, airlines, hotels, hospitals and social media), ISPs came in dead last for customer satisfaction, with a 64 rating on a zero to 100 scale. That's two points behind the next lowest industry (subscription TV services at 66) and a 1.5% loss over the previous year's performance.
Internet service providers bring up the rear in the latest ACSI list of customer satisfaction by industry.
[...] One other standout from the report is newcomer T-Mobile Home Internet, which hit the market in 2021 and debuted at second on the list with a score of 71. That bodes well for the fixed wireless option, which uses its 5G and 4G LTE networks to connect homes to the internet and aims to be a disruptor to traditional broadband providers (the tagline on its site is "Free yourself from internet BS"). If these scores are any indication, it and other newcomers might have a shot at success.
(Score: 4, Interesting) by stretch611 on Friday June 17 2022, @10:42AM (2 children)
I do not seem to see any community broadband providers on their list.
Also, from within the referenced story is a "Best ISPs" story that is linked.
AT&T was rated "Best Fiber". Seriously? WTF, the only time *any* AT&T service is rated best is right before AT&T buys them out... and then that rating changes instantaneously. Anyone rated AT&T "Best" anything is either clueless or a shill.
Of course, I feel the real answer has something to do with this note on the "Best ISPs" page:
Now with 5 covid vaccine shots/boosters altering my DNA :P
(Score: 4, Touché) by Thexalon on Friday June 17 2022, @11:32AM
I mean, based on the summary alone, I think we can be confident this article was sponsored by T-Mobile. Just saying.
The only thing that stops a bad guy with a compiler is a good guy with a compiler.
(Score: 2) by JoeMerchant on Friday June 17 2022, @02:58PM
Around here, T Mobile 5G hotspot (50GB for $50/month) is the only viable alternative to Comcast/Xfinity - truly a sad state if you expect a competitive market to accomplish any kind of improvements in service quality, let alone price.
🌻🌻 [google.com]