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Arthur T Knackerbracket has processed the following story:

[...] As broadband connectivity becomes more and more integral to daily work and schooling habits, few ISPs are meeting our expectations. If we start to see increased competition, that might change.

Your industry may have a perception problem when it gets lower customer satisfaction ratings than the US Postal Service or even gas stations. But that's where internet service providers are now, with the recent release of the American Customer Satisfaction Index's Telecommunications Study for 2021-2022. 

Among more than 45 different industries surveyed (including such wide-ranging trades as food manufacturing, life insurance, airlines, hotels, hospitals and social media), ISPs came in dead last for customer satisfaction, with a 64 rating on a zero to 100 scale. That's two points behind the next lowest industry (subscription TV services at 66) and a 1.5% loss over the previous year's performance.

Internet service providers bring up the rear in the latest ACSI list of customer satisfaction by industry.

[...] One other standout from the report is newcomer T-Mobile Home Internet, which hit the market in 2021 and debuted at second on the list with a score of 71. That bodes well for the fixed wireless option, which uses its 5G and 4G LTE networks to connect homes to the internet and aims to be a disruptor to traditional broadband providers (the tagline on its site is "Free yourself from internet BS"). If these scores are any indication, it and other newcomers might have a shot at success.

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