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posted by janrinok on Friday June 17 2022, @09:35AM   Printer-friendly

Arthur T Knackerbracket has processed the following story:

[...] As broadband connectivity becomes more and more integral to daily work and schooling habits, few ISPs are meeting our expectations. If we start to see increased competition, that might change.

Your industry may have a perception problem when it gets lower customer satisfaction ratings than the US Postal Service or even gas stations. But that's where internet service providers are now, with the recent release of the American Customer Satisfaction Index's Telecommunications Study for 2021-2022. 

Among more than 45 different industries surveyed (including such wide-ranging trades as food manufacturing, life insurance, airlines, hotels, hospitals and social media), ISPs came in dead last for customer satisfaction, with a 64 rating on a zero to 100 scale. That's two points behind the next lowest industry (subscription TV services at 66) and a 1.5% loss over the previous year's performance.

Internet service providers bring up the rear in the latest ACSI list of customer satisfaction by industry.

[...] One other standout from the report is newcomer T-Mobile Home Internet, which hit the market in 2021 and debuted at second on the list with a score of 71. That bodes well for the fixed wireless option, which uses its 5G and 4G LTE networks to connect homes to the internet and aims to be a disruptor to traditional broadband providers (the tagline on its site is "Free yourself from internet BS"). If these scores are any indication, it and other newcomers might have a shot at success.


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  • (Score: 1, Interesting) by Anonymous Coward on Friday June 17 2022, @10:13PM (3 children)

    by Anonymous Coward on Friday June 17 2022, @10:13PM (#1254086)

    Roads being the primary solution for past 80ish years is essentially the point. It's a new invention with many serious problems. People are slowly awakening. It's certainly not the best way to organize society. It's obvious that paved roads are better than dirt roads, for moving goods and people. That is besides the point. Rail, bike paths, walking are better still. Car centrist infrastructure is the CHEAPEST solution that's a massive hand out to the auto industry, and a massive burden on the population. Are there instances where it's the best solution? Sure. But just like electric cars, building roads out to the middle of nowhere is a handout to those who need it least.

    As you pointed out with your anecdote living in Miami, Road infrastructure centered around also cars does not scale well (due to induced demand).

    The government can do things well, or they can do them poorly (just like corporations). Roads were done poorly. USA spent $500 Billion (todays money) on the highway system, only to spend $20 to $40 TRILLION bombing third world countries to secure oil for cars. We certainly have the best and the brightest running things.

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  • (Score: 2) by JoeMerchant on Saturday June 18 2022, @12:26AM (1 child)

    by JoeMerchant (3937) on Saturday June 18 2022, @12:26AM (#1254114)

    Gulf War II was the biggest embarrassment of my life (having been born too late to remember Vietnam).
      Roads weren't the motivation for GW2, it was money pure and simple. Roads have focused the money in oil, but if the money were focused elsewhere I don't doubt that some aw shucksey fratboy President would have found another lame pretext for 10+ years of military adventure enriching his backers.

    Maybe 20 more years of internet will provide enough transparency to abort the next generation's embarrassing war for enrichment of the select few... We can hope, but so far we still can't get away from monopoly for profit last mile service providers, and that has been a known structural defect of infrastructure providers for well over a century.

    --
    🌻🌻 [google.com]
    • (Score: 0) by Anonymous Coward on Thursday June 23 2022, @03:28PM

      by Anonymous Coward on Thursday June 23 2022, @03:28PM (#1255600)

      Y'know I've been wondering if the US just bombed those countries with trillions of dollars of cash and goodies would the results have actually been worse?

      e.g. instead spending trillions to bomb weddings and kill people you send those bombers to actually drop cash and goodies (e.g. smartphones loaded up with US propaganda and maybe some actual useful stuff - agriculture, hygiene etc).

      Would this really make terrorists more likely to attack the USA?

  • (Score: 2) by ChrisMaple on Sunday June 19 2022, @02:58AM

    by ChrisMaple (6964) on Sunday June 19 2022, @02:58AM (#1254321)

    You're telling me that Robert Moses was a tool of the auto industry. It is to laugh.